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"Property was clean and well maintain. Food was mediocre"

"Wonderful staff. Great food. Clean facilities. Comfortable for families, friends, and couples alike. My partner and I loved our excursion to Isla de Mujeres. Bought a bottle of flavoured tequila on the island and rented chairs on the beach. Quite humid this time of year. Almost too much if you aren’t used to it."

"Todo estuvo súper bien. El hotel estaba limpio, cómodo y muy bien ubicado. El personal fue amable y atento durante toda nuestra estadía. La habitación estaba en excelentes condiciones y el servicio fue muy bueno. Tuvimos una experiencia muy agradable y definitivamente volveríamos a hospedarnos aquí. ¡Muy recomendado!"

"I enjoyed my stay. All the amenities that comes wth your stay is what I loved about the hotel. The food tasted really good with a lot of options to choose from. The vibe around the pool and beach is amazing. Riu also knows how to throw a party. I really recommend this place to anyone!"

"Salt water pool can only use less than half. If you want to go on other side (inflatable side) you need life jacket which you need to reserve a time slot. Said time slot is only 20 min. Rented a cabana 5 days. Was never informed cost of cabana is a credit that can be used to purchase alcohol (bottle). If you don’t use it you lose it pretty much. Golf course we booked through hotel paid $400/person which states food and drink included. Arrived to course there were breads came back after front 9...

"Friendly stuff, clean room and excellent amenities!"

"The property was super clean, and extremely well maintained with no issues. All the staff was very welcoming and helpful throughout the entire resort. The resort had everything we needed for our stay and exceeded my expectations every day. I can’t wait to go back."

"Property was meticulously kept. Entire staff was top notch. This is our third time here. The food was excellent. Drinks were great and poured well. Entertainment and theme nights were sexier than previous trips. Roof top pool was quiet and the food up there was great. Like I said before the entire staff, waiters, bartenders,cleaners, maids, onsite construction workers were top notch. Best time at a club ever. Will be taking the cruise this fall and will definitely be back soon. Thanks for a...

"The best"

"Super for kids"

"Amazing place, everything is clean, the staff is always friendly and helpful, the food is always fresh and great quality, we loved our stay"

"Property was beautiful and well-maintained. Staff was very helpful. Ernesto in recreation was the sweetest. Caring, concerned, helpful. He went out of his way to accommodate us on every occasion. Food was delicious. Great experience."

"very clean and good experience"

"Great place for families"

"Oleo is beautifully placed steps away from the beach with an amazing ocean view. The staff was very friendly, full of energy and always willing to lend a hand. The dining options felt limited with small portions but still offered tasty menu items. The facility going to our room and around the building were not the cleanest and looked like it had not been properly sanitized. Our room felt cleaner but was still not the cleanest having built up debris around the furniture and in the shower. The...

"Everything was above and beyond"

"Good could be better not much variety. Need a club after the parties for dancing."

"Our first room had iron wall over the couch. The room smelled of pee. We paid for an upgraded room and they forgot to upgrade it in the system. Our second room was the upgrade but the key cards never worked so we had to ask housekeeping to let us in every time we left our room. The front desk said our keys were fine. We meet at least 20 other couples with this key card issue. The power was out for long duration. We were trapped down stairs because I am unable to climb five flights of steps. The...

"I fall in love with this resort Majestic Elegance the minute we arrived! It was my first time in staying in this resort in June 2026. Traveled with my mom and sisters. What I love the most was the food which was amazing and all the restaurants. The smoothie bar for breakfast was on point with Marco. Cleanliness was espectacular in my junior suite and other areas of the resort. The room is clean daily, the bed is fixed and towels change. For the Murphy bed they send a staff to open the bed....

"Staff was wonderful, great location for my family traveling with small children, beautiful hotel, and we enjoyed the food!! Definitely visiting again in the future."