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"Amazing staff, the entertainment staff was the best I have ever experienced! They made the whole trip very memorable. Definitely recommend the Riu Cancun"

"good"

"Friendly staff …amazing resort"

"Excellent service and friendly staff. They keep the facilities really clean. There is also good care ant the restaurants on getting you what you need, specially with allergies. There is a great kids waterpark for families. And the food is all excellent. My only main complaint is the there aren’t a lot of bathrooms on the property. Especially if you’re on the beach…. "

"Friendly staff, great food, awesome pools, clean building and great vibes! "

"Todo fue una gran experiencia. Desde la primera llamada hacia el hotel, la gente el panorama, las habitaciones, todo con excelente servicio. Si quieres unas buenas vacaciones, este es el lugar disfrútalas."

"Clean room, wonderful view , staff nice and friendly"

"From check in to check out everything was excellent. We especially liked the sense of security provided by the security staff. I'm not sure where the people complaining about the food eat at on a regular, but we were very impressed with the quality, especially the buffet. We're already working our calendars to come back!"

"No me gustó k lavaban los vasos y copas plásticos en un recipiente plástico no lo lavaban ni enjuagaban bien Por lo demás todo estuvo muy bien"

"Beatiful place to spend valuable time with the family, the pools, kids area, shows, variety of food and the warm atention of the staff was great!"

"Overall would not recommend. Food sucked, entertainment sucked, drinks were watered down. Service wasn’t the best either "

"Very professional team, great hospitality, and a wonderful stay in Cancún"

"We loved the friendly atmosphere, fun activities, clean facilities and great food."

"Clean room"

"There were certain areas on the resort that smelt like sewer so when we swept out of our room building 94 that’s all you smell and it was horrible there was alot of bugs and roaches that get through the doors the tub wasn’t cleaned right"

"Staff were great anything we needed was taken care of swiftly."

"The Dolphin View room had an unpleasant musty smell. The bed sheets were clean, but they were faded and looked worn out. The room itself felt outdated, which made the overall stay uncomfortable and unpleasant. The “mini bar” was barely a mini bar at all — it only included one bag of chips, a small pack of peanuts, and one pack of Oreos. When we requested additional items, the staff said they would provide them, but nothing was ever delivered. At checkout, the male staff member was also quite...

"We had preferred club status, our butler Oscar was super helpful! And the service all round was excellent. It was a clean property. Overall, we would go back!"

"This place the view of the water was excellent and clear. Everyone was friendly and nice, very helpful. Overall satisfaction for what I paid for."

"Went in May 2026 and was impressed with the hotel appearance but you learn things after the fact. A few reasons I will not return: you have to reserve dinner times on their app(max 2 days in advance), problem is between 6-9pm they are booked up by the members who have first priority. The restaurants are slow to serve food so you will be there over 2 hours. Restaurants: Steakhouse 9/10, Seafood 8/10, Mediterranean 8/10, Italian 5/10, Japanese 5/10, breakfast / lunch buffet 6/10. Went to Isla...