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"Beautiful beach but that’s about it. Horrible service, everyone seemed to have an attitude. There is no one bringing you drinks at beach which is an unfortunate thing. Entertainment was so low budget. Dancers weren’t in synced and speaker kept giving out so they would just smack it to make it work again. Food was not good. Best restaurant was the steak house. The room’s toilet would not flush. Other than that, our toddler enjoyed the transportation of trains and the peacocks. But we didn’t like that they are also really loud on your window at 6am. Very pretty but expect no sleep from them."

"The resort itself is a 4/5, the food is not bad and the buffet has many options and good for breakfast lunch and dinner. However, the staff are so rude and pushy. We were physically harassed by “animacion” staff to participate in games we didn’t want to. and by physical i mean grabbed and pulled and shushed and tried to force into participating after multiple times saying we’re not interested and no thank you. We also had such a difficult time with the app. we could not set it up or get ahold of the front desk to help us get basic things like towels. multiple times our room was cleaned and all of our towels were taken but not restocked. 20% of the staff were kind and welcoming and made for an enjoyable experience but honestly this resort cannot be 5 stars like advertised if their staff has as bad of manners as what we experienced. We understand there’s amenities available but we were so sick of being harassed everyday to do the spa, play volleyball do excursions or purchase unnecessary souvenirs on the beach. For the most part we did enjoy our stay outside of these experiences. Would i recommend someone else stay here? definitely not but that’s simply because of the way we were treated by staff. and mind you we did tip occasionally when service was good. so to end this review honestly it deserves a 3/5. Good enough but would not return."

"Hotel was a little dated. Make sure that if you want peace and quiet ask for a room away from the entertainment courtyard. Live music till midnight, then the music continues to play till about 2am. Beach and pool areas are great."

"El hotel muy bonito. Sus jardines y piscinas hermosos. El hotel tiene que mejorar en las comidas. No hay variedad en las comidas. Muy limitada las comidas. De noche casi no hay para escoger restaurantes. No pude comer en el restaurante italiano porque estuvo cerrado dos veces. De verdad muy decepcionante porque no hay alternativas para selecvionar y el.bufet muy limitado. De noche muy aburrido. No hay actividades para hacer. El personal es excelente y muy servicial. Los baños de las habitaciones necesitan remodelacion. El area de spa muy bueno. De verdad no recomendaria el hotel."

"Our stay at this resort was absolutely unforgettable because of the incredible staff who went above and beyond every single day. The level of hospitality, kindness, and attention to detail truly made this experience special for me and my family. Yan Carlos Túpete was AMAZING. He decorated my room for my birthday, organized for the restaurant staff to sing Happy Birthday, and even made sure I had my favorite chocolate cake. His attention to detail, professionalism, and kindness are unmatched. He is truly an asset to this property and should never be overlooked. Gisset Tolentino and Antoni Moreta were extremely attentive and always willing to help throughout our stay. Lissette Carrasco checked on my family daily to make sure we had everything we needed and was always welcoming and knowledgeable. Randy Santana brought so much fun to the resort. He had everyone dancing and enjoying themselves no matter their age. Juan NOT 2 from entertainment was also incredible and knew exactly how to keep the crowd excited and engaged. Natividad Sarmiento kept our room spotless every day and provided exceptional housekeeping service. Merlin Baez made every visit to Mangu restaurant feel warm and welcoming, and Chef Starlin Javier was incredibly knowledgeable and passionate about the food. Thank you all for making our stay unforgettable. We will return year after year because of the staff and beautiful resort."

"Excelente hotel, vale la pena el excellence club, la playa hermosa para caminar, hay bastante oleaje. El SPA es excelente también y los empleafos muy atentos y profesionales. Restaurante Frances no nos gusto la comida, aunque es muy bonito y el servicio muy bueno. Los mejores fueron el Agave, Magna y Oregano. No nos dio tiempo a ir al Grill. El cafe Aroma de lo mejor!!! Es un hotel, tranquilo y muy fácil para caminar, todo muy bien distribuido. El mantenimiento es continuo y las habitaciones muy amplias. Esperamos volver pronto!!!"

"The bar was well stocked, nice pool. How, the vibes at the pool was extreme lacking, no entertainment hardly any music"

"Swim up bar was a major key staff was alert and on point rooms were nice and clean "

"All great "