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"Muy bonito él hotel, las Hab muy buenas y Amplias. El servicio del SPA bueno, las masajistas muy profesionales. Cucarachas en la puerta del sauna del SPA y en los lockers, el personal debe ser un poco más profesional en el SPA para guiar a los clientes, a mi hijo lo dejaron más de 20 min esperando para ir al sauna, al final nadie le avisó. Todo el personal del hotel muy amable desde los jardineros, housekeepers, bar, piscina, restaurantes. La animación muy buena, al igual que los shows del Teatro muy bonitos, nos encantó. Muy buena atención cuando compramos la excursión a la Hacienda (Yes). La excursión a la Hacienda muy buena y una experiencia inolvidable. La guia Adaris muy buena. La pasamos genial."

"best service and people was the best in service. "

"Swim up bar was great a the beach was very clean. "

"Beautiful place to stay!"

"Todo estuvo perfecto de principio a fin. El hotel estaba limpio, cómodo y el personal fue muy amable y atento en todo momento. El servicio superó mis expectativas y disfruté muchísimo mi estadía. Definitivamente volvería y lo recomiendo totalmente."

"Muy bonita esperiencia lo recomiendo muchísimo son muy atento y exactamente buena persona 👍"

"Me gustó todo!!! Es un 100/10 la atención las actividades la piscina wao todo perfecto!!!"

"Pools were excellent and staff at bars and wait staff excellent"

"My wife and I have been to a lot of all inclusive but this was a first for the Excellence Collection. The resort is beautiful and the employees are great. We typically go to bed early on vacations from being out in the sun all day but we managed to enjoy the night entertainment which we found really fun. The only thing that we found just sub par was the food in some of the places. The Spice restaurant wasn’t great and the buffet wasn’t either, but we always find something we enjoy, here it was basically the omlette that we liked. For Spice they have the hibachi that you have to make a reservation for. We weren’t able to get a reservation until 9:45pm on Friday which is way too late for us, this isn’t really a complaint on that but more just unfortunate. The oregano restaurant was really good and so was the steak house. One other thing that this place doesn’t have that pretty much all other resorts that we’ve been to is a place that is serving snacks/lunch around the pool where you could just walk up and order food. Here you have to order from the waiter which is fine, but it takes about 1/2hr-45 minutes. Other than that we liked this place and didn’t want to leave. I do want to give a shot out to the whole staff who were great, but these people in particular made our stay fantastic. Diaz the bartender at the Prelude Bar. Kelvin the pool server from the Prelude Bar. Misael Joy Boy is Back These guys were awesome and I would give them a 10 out 5 star if I could!"