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"The staff was amazing best people ever!! The room can use updates showers and more deep cleaning. Got my room and it didn’t look clean."

"Unfortunately this place is dirty and run down. Food is just kind of OK. Entertainment crews were nice and really tried to make everyone have fun. A lot of misunderstandings and lack of attention from other staff members. "

"We have gone to Serenade all suites and the family side as well 5 times now and this last visit was disappointing..The food wasnt great at all sometimes not even good , Some staff not all but still some were rude and its just so boring there now barely any activities at all ."

"Loved the cleanliness and aesthetic of the resort. It is a huge resort with so much to do. The food is decent as well as the service. My only wish is that we could be serviced with food/drink on the beach. Drink service only is provided by the pool and food cannot be taken outside of restaurants and buffets."

"Okay "

"The experience was amazing. The staff was welcoming and went above and beyond for us. We celebrated my friends birthday and they set up at various points balloons and cake. Their vibe was unmatched I cannot wait to return."

"Excelente hotel, con unos tremendos empleados, que tratan super bien a loa huespedes. Las piscinas buenisimas. En fin, 100% recomendado"

"Staff is phenomenal! Restaurants are mostly “try to be good” and “look good” but only 2 of them are really nice. The Grill and the VIP one. Breakfast buffet is also very good. Rooms are very good and clean 2x a day- bed were made and towels changed, but 2x a day clean and didn’t have the floors wiped or mopped and I had sand. Room service is excellent 24/7. I just give it a 4 star because: -sauna is just for the spa where massages and treatments are from $180 - restaurants are bad for lunch and better for dinner - Punta Cana location but they play country and American music the pool- what a bummer if you want to get away from America and have a DR experience. Big bummer for us. - night activities are very tacky like most of the resorts- but I think this could be different. Live shows and singers; I found only the Dominican presentation very nice. Furthermore, drinks are great and vast variety. Again, staff is amazing. Be ready to tip them! "

"Second time visiting, definetly won’t be my last!"