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"This was my second visit at this resort and everything was just as good as before "

"Starting off with the rooms they are very nice but the air doesn’t work (we brought our own fan thank god), the mini bar isn’t cold, balcony doesn’t lock, housekeeping will knock on your door and try and open it at 6-8 every day (even if the do not disturb sign is out), we spilled something on our sheet so I put it in the corner for housekeeping they put it back on the bed two days in a row, and we lifted up the couch cushions and there was bathing suit bottoms and a hair brush that didn’t belong to us…. Next starting with the food it was not good by any means. One all the drinks they have is coke, sprite, water, and alcohol. There was multiple nights we had made dinner reservations and ended up going to the buffet after because the food was so bad. The only restaurant we liked was the steakhouse and the pizzeria. If you have any allergies with food I do NOT recommend here the cross contamination is horrible. Next staff it was very hard to understand everyone at the entire resort. For excursions if you book with the resort, do not pay the full price we went in there twice and they gave us multiple different numbers. They can give up to 20% off. Even though the peacocks are beautiful, they are very annoying and they are very loud. They are worse than roosters… If you would like an enjoyable day on the beach, sit very far back from the ocean. Every five minutes there will be at least eight people coming up to try and sell you something. "

"very good resort for the price, the night events needs some upgrades, other than that very good."

"The property was very clean. The staff was very attentive and the food was well prepared"

"Excelente! ✨"

"Staff not helpful and horrible to deal with customers Food not fresh everyday "

"We booked for a king size bed, but they put us on double beds. I asked to get a king but they only changed us after 3 nights. If you cannot afford what was reserved, i'd at least expect some upgrade, for these 3 nights. Besides that everything was nice. The hotel is good, food is better than other peers. The aqua park is fun for adults too. Only complain is regarding the beach area: they could have few umbrellas and better chairs"

"Good food and restaurants. Pools were clean and there were plenty of bar options"

"This one is going to be a mixed bag of a review. The Good: Room was nice and clean, housekeeping kept everything nice and restocked our fridge. Francis took us anywhere we wanted to go on resort even set his own alarm to meet us on departure and help with bags. Luis, I’m sorry for the misunderstanding with the check in survey that was at Expedia not at you sir. Thank you for surprising my wife and I with the room being decorated while we were out and the dinner by the beach. Luis was on it and deserves all the love and awards at that place. Thank you Julio for your help as well. Bad:Travel club being rude and liars, parts of resort closed off to different tiers. Food wasnt good, drinks watered down. Adult pool taken away from everyone, was looking forward to that. we decided on day 5 we won’t be back due to how the travel club just doesn’t take no for an answer. 90 minutes turned into 3 hours apparently “can’t afford that” doesn’t click. Also beforehand we were told even if we don’t want it “we’ll still be friends”” that’s a lie cause afterwards I had to force them to shake my hands and they had attitudes. I don’t like how the future looks with this subscription service that the resort is going with. Thank you everyone who helped and were nice but all of the bad outweighed the good. Get rid of travel club they’re bad for your business. "