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"I had a perfect stay in the best hotel"

"The room was very clean and the bed and pillows were very comfortable. Tea and coffee was available whole day and night. Reception staff was very helpful"

"Beautiful location - clean rooms & friendly staff"

"Las vistas hacia las cataratas son increíbles 😍."

"Me gusto todos"

"I liked that it was clean and new."

"My reservation at the hotel was cancelled, but a staff member called me to let me know that they will be accommodating me to their sister hotel the Hyatt. The Hyatt was nice. We got a room with a view of the falls, and it was amazing. The room had some kind of bugs flying around the room. I wish the hotel would have a tram to take you around town to different restaurants or activities. We asked the concierge for some information about the wineries, and they were not very friendly."

"Room was gorgeous staff were helpful, parking was far but they accommodated you with a shuttle for 35 dollars a day"

"Beautiful view of Niagara Falls. It was so pleasant to sit in the lobby or the room and watch the falls. Great for the evening light show and fireworks. Pleasant stay and excellent dinner at Morton’s."

"Bad service"

"I enjoyed my stay overall, but there were a few things that could be improved for future guests. When I made my reservation, it stated that breakfast was included. However, when I arrived, I had to pay an additional $15–$20 for breakfast for myself and my son, which was disappointing and unexpected. The room was comfortable, but it did not include slippers or robes, which I would normally expect from a hotel of this standard. At check-in, I was not given any information about how to contact...

"Hotel was great View was spectacular!"

"The hotel room was spacious and the property offered great food options."

"One night with Kate arrivals but the staff was excellent and the hotel was well maintained the restaurant staff were beyond helpful. Only issue was the price during the World Cup and unfortunately my medical need to be there that week."

"Everything was perfect"

"Nice big rooms. Beds were comfy"

"The hotel is very clean and my stay was very pleasant."

"Lovely hotel conveniently located across from the train station. It was my husband's birthday, and our room faced the CN Tower. Our room was in the east tower. The hall linking the elevator to the lobby was under construction, so it was a bit of a trek to get to the elevator to our room. A bit of an inconvenience. The staff was really. nice and helpful."

"This place was not worth what it cost for the stay. There was a terrible smell in the hallways that was almost nauseating. The rooms are outdated weren’t cleaned well at all. Thankfully I always travel with cleaning products! I spent the first 10 minutes wiping things down and picking up someone else’s hair. Kids were using the square courtyard hallways as a running track all day long, there was staff right there that never said a word to these children or their parents. The doors were...