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"Clean room"

"The bilevel room we booked for a family of 10 on the 14th floor has only 1 bathroom. The view though of the Niagara Falls was awesome and breathtaking! This our second time booking a room overlooking the falls. It's specially nice to see it at night. Parking per car is expensive. Parking is not free and not included in your booking fee on this hotel. Location is great."

"Staff very friendly and helpful, location is amazing since it is in the heart of Toronto downtown, great amenities, very convinient having a restaurant in site. I do not have anything negative to say about this hotel. I really like it."

"The only thing we utilized was starbucks which was fabulous. TGI Fridays was terrible, my chicken was over cooked, dry. the wait staff was excellent and brought me something else, potato skin from appetizers. it was not burnt crisp but taste need to improve for such a nice hotel. Parking fees suck"

"The room we booked not the same room the staff was very bad"

"Excellent"

"We absolutely loved the property. The location, the helpful staff and how they went above and beyond to help us."

"Our view was exactly what we wanted! Wasn't to happy when we went into room opened fridge there was melted ice cream in there. And bathroom was not like the picture it was small"

"Beautiful view of Niagara Falls. It was so pleasant to sit in the lobby or the room and watch the falls. Great for the evening light show and fireworks. Pleasant stay and excellent dinner at Morton’s."

"Very good location and the hotel is very clean."

"The best part is the location of the hotel. 1 subway stop from Union Station or if the weather is nice, you can actually walk there from Union Station. The room is more like an apartment. It came with a stove, fridge, dish washer, microwave and coffee machine. You can actually buy groceries and cook. The downside is the room is clean but very dated. Bathroom is also very dated. The staff is friendly, check in was fast, concierge was helpful in getting us where we want to go."

"I got used face soap and there was hair on my sheets. The cleaners were rude"

"The only good thing about the place was the view of Niagara Falls, but other things, like how the staff welcomed us or the room amenities, were poor and made of cheap material. Overall, I expected more of a 4-star hotel."

"Service was good!"

"Room and bathroom little small for family of 4- bit very nice service and clean"

"The pool was warm. The kutchen had all the amenities and the tub in the bathroom was amazing!!"

"I had a party of 4 booked a suite with multiple beds. Called 2 days ahead to ask them to prepare the sofa bed for us with extra pillows and blankets. We checked in at 8 pm, 4 hours after the official check in time. The front desk told us a service guy would come to our room to set up the sofa bed. Something they could have improved; The guests had already called to set up the sofa bed, and they still were not ready at 8 pm. All of the amenities only had 2 sets, not 4. We had to call them...

"Took too long to check in. The wifi connection required too much information, selling you on things, asking for surveys, etc. I just want to connect and check my email after a long trip. Other than that - clean hotel. Room was ''European small'' but I don't mind that. It was clean and comfortable, with excellent temperature control and the location was great."

"The place location and amenities were the best"

"The staff was friendly, and everything was walking distance from the Falls and Food."