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"The hotel's location is my favorite."

"An absolutely incredible property in Hakone. We couldn’t imagine a better experience in the area. Staff was very welcoming and inviting upon arrival, and the general ambiance in the lobby gave us a sense of relaxation immediately. Off-property Kaiseki dinner was a great experience, with amazing presentation of dishes and fantastic service. Onsen facilities were great, very clean with many amenities. Wonderful experience overall, thanks for making our first time in Hakone a memorable one!"

"お風呂も空いていてリラックスして入れてよかったです。 朝食も勿論素晴らしいし、夜のダイニングも最高でした。"

"Everything was nice except the pool is not available for kids after 6pm 🙁"

"Room was small but had everything you needed for a nights stay. Staff was very helpful and went above and beyond to help. We could not use the shuttle to get from the airport to the hotel and ended up taking a taxi. Front desk arranged a taxi to the cruise port next day. "

"ビュッフェの料理品数も多く、良かったです"

"安くて綺麗なお部屋に泊まれました(^^) ありがとうございました、(^^)"

"部屋が狭い"

"Excelente servicio, mantengan la excelente limpieza. La comida rica, falta estilo más occidental."

"デラックスツインの予定でしたが、ホテルでの対応でスイートに空きがあるということで嬉しいことでした。とてもゆったりと楽しめて優雅なひと時を過ごすことが出来ました。"

"施設、サービス等全てが最高でした！"

"Personal onsen experience was the best in my 14 day Japan trip. Outdoor onsen feels like soaking in nature. Very close to Hakone shrine and all most popular spots in area."

"Clean and convenient location and a very good breakfast from Coffee shop."

"シャワールーム天井部に髪が付着していたり、室内椅子に果物か野菜のヘタがのっている等、清掃状態があまり良くなかった。シャワールーム扉上部にカビのようなものもあり、不快だった。スタッフ、接客は問題なかったので、勿体無いと感じた。"

"My room AC was not working. They offered another room but it was very late and my infant was asleep along with my pregnant wife. FYI This hotel is not a real five star hotel. You will not find this luxurious. The pictures are definitely deceiving. "

"Love the location and beautiful grounds. Perfect ryokan to stay in and the food was amazing."

"メニューが豊富で、とても良かったです"

"景色も大変よく多少古いながらも清潔で心地よい一日が過ごせました 研修期間なのか研修生が頑張って対応していらっしゃいましたがただ言わなければいけないセリフをそのまま言うのではなくいつの日かそのセリフが自然と心から言える日が来ることを応援しています 朝食はあのお値段での提供ならばせめてパンは温めて提供してくださるといいなと もし次回機会があっても朝食はお願いしないかな…一度は宿泊してみたいと思っていたホテルでしたので宿泊できてよかったです"

"Exceptional service from staff who went above and beyond. We dined at both the French and sushi restaurants and the food was amazing. Breakfast buffet was also excellent. The onsen was a great experience."

"Lovely stay in a beautiful part of Hakone. The dinner was superb."