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"It was a beautiful establishment that allowed us to have a wonderful 2 week stay in a great area."

"We had a room with a private bath on the balcony. Our room was very clean and well appointed. My husband and I had separate single beds - not sure if I made a mistake with the booking or if that was standard. The location of the hotel is stunning. The staff were incredibly welcoming and accommodating. There was a shuttle bus from the local train station which we didn’t know until a couple of days before our trip. The included teppinyaki dinner was one of our favourite dinners in our whole time...

"Great place to stay"

"Excellent services from all the staff"

"Clean and safe , good location"

"ビュッフェの料理品数も多く、良かったです"

"お風呂が大きくて良かったです。"

"綺麗なホテルで良かったです。"

"Excelente servicio, mantengan la excelente limpieza. La comida rica, falta estilo más occidental."

"25階に宿泊 素晴らしいホテルです でも、たったひとつだけ シャワーの水圧が弱すぎる… それが無ければ120点ですね❤️"

"Breakfast overall was wonderful. "

"Personal onsen experience was the best in my 14 day Japan trip. Outdoor onsen feels like soaking in nature. Very close to Hakone shrine and all most popular spots in area."

"Beautiful hotel and staff are super nice 👍 👍 Thank you! "

"湿度が高く、エアコンの効きが悪かった。 浴槽の栓が汚く、ユニットバスなのに髪の毛が流れにくかった。部屋自体は清潔で広さも十分であった。スタッフとの会話はチェックインの時のみで煩わしさもなくスムーズだった。朝食は普通だったが、まずいと思うものはひとつもなく良かった。"

"We had a disappointing stay overall. It was quite challenging to make a dinner reservation, and unfortunately, we regretted dining there. We were seated near families with young children, so the atmosphere was not as relaxing as we had hoped due to the constant noise and screaming. We would have appreciated being informed in advance that the dining area was very family-oriented so we could have decided whether it suited the experience we were looking for. The food was also quite expensive and...

"Love the location and beautiful grounds. Perfect ryokan to stay in and the food was amazing."

"The property is outstanding and the staff was exceptional! I was very happy with the overall experience and would stay at this property again. "

"Staff very attentive i Excellent service "

"Exceptional service from staff who went above and beyond. We dined at both the French and sushi restaurants and the food was amazing. Breakfast buffet was also excellent. The onsen was a great experience."

"Lovely stay in a beautiful part of Hakone. The dinner was superb."