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"Good clean and very pleasant. Excellent breakfast "

"Expedia listing did not say the room I booked was basically a basement prison cell without the benefit of a window. Horrible. No one answers the phone at this property. When you call the number on Google you get charged, even if you hang up the moment you hear the voice saying you’ll be charged. Car Park blocked by bad parker , despite telling the front desk, car did not move so I had to park off site. Never stay at any hotel managed by this chain for the sketchy phone system alone. I have...

"Spa access was not included. The rooms and hotel were very well worn, poorly kept. Lots of cleanliness issues, if you stand near reception you can hear the constant complaints including someone finding dirty underwear in their room! "

"Room clean food good value e.g. 2 courses gor £20,breakfast good.staff pleasant and helpful. "

"The hotel looked very posh and impressive from the outside, and that was probably the only part I genuinely liked. Unfortunately, once inside, it felt about 30 years behind modern standards. The room was clean, but honestly, the average person probably has a better bedroom and bathroom at home than what was being offered here. I also paid extra for a room with a king-size bed, but it was the smallest “king” bed I’ve ever seen, which was really disappointing. The bath was ridiculously small too...

"A no fluff modern hotel perfect for a couple of nights in the city, the rooms are on the smaller side but for a single traveller would be more than enough."

"Everything about our hotel stay was superb food was very good. Amenities were great especially the swimming pool and gym"

"The air conditioning wouldn’t work in the room and was reported twice and not repaired. A fan was supplied but that just blew the hot air around the room and was very noisy. I understand that problems occur, but this clearly wasn’t working before we were assigned the room. Finally no discount or future credit for the discomfort was offered. The staff were polite but didn’t seem inclined to solve the issue."

"Hotel is central & ideally located for the train or bus station. Friendly staff & the room was clean. Lots of quality options at breakfast & in the bar restaurant. "

"Nice hotel, nice people, terrible smell in the room all night from the drains."

"We would highly recommend. Great spacious room and ensuite with double shower. Excellent amenities in the room. Very comfortable bed.safe and quiet. Easy parking."

"Great value, lovely setting, wonderful stay. Wish the service in the restaurant matched everything else, but looking forward to visiting again. A gem!"

"The rooms were lovely and clean, parking was not intuitive but the staff put us right as soon as we checked about it. The breakfast was not our typical food, although the coffee was great. We would stay again as the location was perfect for our needs and the staff excellent."

"For a bed for the night it did the job. However, the duvet cover was ripped and the general maintenance of the room was poor. Little things were irritating like turning the tap on a getting totally drenched by it and a shower that took a few minutes going cold and boiling before it settled on a temperature, and then was a good shower. Also, housekeeping seemed to be making noise and hoovering right outside my door at 9am for well over an hour, but no offer of housekeeping for my room e.g. fresh...

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"Would stay again"

"Good location between Matlock and Matlock Bath. Parking was fine. Definitely a basic hotel. Rooms very small. Bathroom very dusty. Tea and coffee supplies were minimal. Staff had to be called for using a bell. Nobody on reception when we arrived. We never had breakfast or dinner at the hotel (plenty of places in the town). "

"very tired hotel - they are currently doing works in the lobby which looks to be a lick of paint and tiling. the rooms are really tired though, with no temperature control and no ability to open windows - cue awful night's sleep due to the room being very stuffy. can tell it was once a lovely hotel with good amenities when it was built, but everything is very shabby now and the new Radisson around the corner shows it up"

"Booked in and couldn’t even book in for the spa as it was fully booked because of a wedding. No email sent suggesting I needed to book. I only wanted to use the sauna. Lots of other people complained about the same thing. "

"Staff were excellent. Whole hotel clean,except for the shower.Breakfast was very good and hot. "