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"This was our fourth stay at the Crescent, our first under Champneys’ ownership. As locals we are invested in the building, having followed its restoration over the years, not least with considerable financial help from the county and borough councils. We booked our stay some weeks ago through Expedia - I selected a room we had used before and paid full price. I didn’t delve for the ‘important information’ which is further down the screen. Therefore, we were astonished on arrival to find we...

"Expedia listing did not say the room I booked was basically a basement prison cell without the benefit of a window. Horrible. No one answers the phone at this property. When you call the number on Google you get charged, even if you hang up the moment you hear the voice saying you’ll be charged. Car Park blocked by bad parker , despite telling the front desk, car did not move so I had to park off site. Never stay at any hotel managed by this chain for the sketchy phone system alone. I have...

"I love staying here, lovely setting in the middle of the peak district. Some of the rooms are a bit tired though and could do with a coat of paint"

"Lovely old hotel. A welcome change from soulless modern hotels in the same price range. A quirky place but in a good way. Cheap parking right outside."

"Good for what it was "

"Reception staff were disorganised. We had 2 rooms booked - one was a larger king and the other a twin. We were directed to the wrong room. After repacking and finding the correct room the a/c was not working. Engineer never appeared as promised and after a further call a receptionist came to say he couldn’t fix it. We were promised a second fan which never arrived. The twin room was set up as a double despite requesting a twin. Both rooms were a long way apart despite asking for them to be close...

"Always a pleasure to stay here. Very convenient for the town"

"Clean Room, great breakfast, slow bar"

"​I am writing to formally lodge a complaint regarding our stay from May 15th to 17th, 2026. What was meant to be a relaxing family retreat resulted in severe distress, unacceptable hygiene failures, and unexpected financial costs. ​Upon a late check-in on Friday, our room was infested with moths and insects crawling on the carpet. The reception staff were incredibly helpful and professional, doing their absolute best to reassign us to the 7th floor. Disappointingly, this second room suffered...

"Great location but little noisy during the night."

"Good room and good space."

"The staff were friendly, the setting beautiful, the pool clean and relaxing and the breakfast set me up to have a lovely stay. "

"Perfectly located to explore Matlock or Matlock Bath. Hotel was nice, the room was cosy and clean and the staff were very friendly. An enjoyable weekends stay."

"A nice modern hotel. Clean and comfortable on a main road that will allow you to travel out to a bunch of different riding and hiking spots conveniently. Staff were friendly and as mentioned it was lovely and clean. Only recommendation would be to bring some earplugs if you’re a light sleeper and you happen to be in a room looking out on to the road. The windows are thick but seemingly not enough to block out noise from passing vehicles. "

"The room was clean and so was the communal areas. Location good for the ice rink, hence the selection of the hotel. Downside - I booked as it was advertised as budget but there are all the hidden extras. Breakfast was extra at £8.50 each and was only a two types of cold pastries, limited cereal, toast and a couple of toppings. Not worth £8.50. No kettles or tea/coffee in rooms - that you had to pay for but the hot water downstairs was complimentary which you had to carry upstairs if you...

"Nice looking hotel. Rooms really nice , bed comfortable, nice bathroom with good shower pressure. Decent wifi speeds. Full English breakfast, loads of choice, we'll presented. Would recommend if you're playing at Dusk till Dawn poker club, 15 min drive away. Loads of parking"

"We love visiting this unique hotel. Staff are always friendly and helpful. The lido is spectacular. Our annexe room is spacious and has a lovely balcony overlooking the pool. The addition of a fridge in the room was very welcome."

"Would stay again"

"Great hotel for an overnight trip. Easy check in with polite and efficient staff. Rooms were very spacious and bathroom spotless and modern. Would recommend. Worth noting it’s not in the centre so it’s a short uber ride in. Also it is right next to the football stadium but no games when we stayed so not an issue. Perfect stay if you were going to a match."

"Wonderful room in a good location to the Botanical Gardens. Cosy, all amenities including toiletries and lovely fresh pastries with beverages in the morning. Highly recommend. You might get noisy students outside the building in the night though!"