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"Let's start with the CONS: - The food was horrible. HORRIBLE! Worse than cruise ship food. Mediocre, overcooked, low quality, and not prepared well. We went to the Mexican restaurant, and they served us raw and cooked rice in a side dish. We stayed for 6 days, and I didn't taste one thing that impressed me. - All restaurants are buffet style or have a buffet element. We didn't get to the steakhouse, so I can't comment on that. But it was very disappointing. - No ventilation on the elevator -...

"Excelente servicio y atención"

"no complains abt the hotel it self , super beautiful and clean , looks so nice only thing i would say the food is not good , very limited options besides that everything was good , room service , pools , drink"

"Staff was friendly and accompanied, plenty of activities and the food was great!"

"Staff was Very friendly."

"My first time at Moon Palace after staying in other hotels in the Zona Hotelera. Other for the beach not being swimmable, everything about this hotel was amazing: the service, the staff, amenities, food. Everything also very clean and organized."

"Breathless soul was a great adults only resort. The staff were so attentive and helpful, I never was left waiting or needing anything. Room service was alittle slow and it sucked that there was really only one spot to go to for lunch since dinner spots didn’t open until 6. However, rooms were beautiful, beach access was beautiful, food was amazing, and spa was soooooooo relaxing"

"今回、新婚旅行で夫婦で宿泊させていただきましたがこれほどにホスピタリティ溢れるホテルは初めてで大満足でした。また、私たちは日本人でホテルに日本人コンシェルジュのワカワダ・ユキさんがいらっしゃったことも本当に心強く、ホテルを満喫できた理由の一つです。本当に親身に対応してくださいました。また必ず夫婦で宿泊に来ようと思います！"

"Timeshare property and it’s all they care about! Be ready to walk a lot!! Food is not very good! Too many people and staff will drive by with empty golf carts and not even offer a ride. GO SOMEWHERE ELSE!!!"

"The best"

"Con ubicación al mar, pero hay sargazo"

"Every thing was good. Beach was not good at all and food was average."

"Todo muy bien"

"Everything was perfect"

"El hotel esta en reparación, no había aire acondicionado en el restaurante principal, ni el en bar y en una de las habitaciones que nos asignaron, una tarde no tenían toallas para la piscina, el staff en general siempre trato de vendernos algo en lugar de ayudar a solucionar nuestros problemas, una de las piscinas estaba en mantenimiento y las sillas de las piscinas son totalmente insuficientes para la cantidad de huéspedes en el hotel, tuvimos que esperar 35min para hacer nuestro check in y...

"It was a great stay."

"."

"Property was always well maintained. Staff was amazing. Definitely for the younger crowd with entertainment. Pool water was always warm and not refreshing for the hot days."

"Not all inclusive"