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"Excelente "

"Pros: The way the reception team greeted and received us is fantastic. Hotel staff and their Service is very good. Stay was pleasant, properly is cleanly maintained. Cons: There is no elevator from parking to lobby. Each time you and your family pull out the car, it’s punishment for all to climb narrow stairs from parking. UG parking was smoke filled and not properly ventilated, airiated. Restaurant service was pathetic and taste was not up to the mark"

"Gran lugar "

"I didn’t use the gym"

"Amazing stay! The resort exceeded our expectations in every way. The staff were incredibly friendly and the atmosphere was relaxing from the moment we arrived.” “One of the best all-inclusive experiences we’ve had. Everything was well organized and the service was outstanding.” Food & Drinks “The food was excellent with a huge variety of options. Every restaurant had fresh, flavorful dishes.” “Great selection of restaurants and bars. The cocktails were fantastic and always served with a...

"Moon place has our heart "

"Staff were excellent, friendly and you feel welcome. Clean rooms."

"Fácil y seguro, habitación con vista al mar"

"Le faltaban sillas cerca del bar en la alberca"

"I did not use the parking and the gym was kind of small."

"We had an amazing stay, the staff and the rooftop amenities with the pool great restaurant and the beautiful sunset made for an incredible vacation. "

"We stayed at this all inclusive resort and I have to say that this resort was clean and very well maintained by the staff. What lacked was the food quality. We had high expectations our first night going into their Mexican restaurant because we were in Mexico, the food was terrible. The tortillas were stale, the avocado placed on top of the tacos had a brown layer due to it sitting out too long. The birria was over cooked and chewy. The buffet that they have available for breakfast and lunch was...

"The hotel was excellent! Great customer service, excellent amenities! It was so clean and had amazing food and fun! We had a fabulous time! The beach on front of the hotel was white sand and beautiful water! We had a great time!"

"no heated pools "

"We really enjoyed our stay here! The Expedia check-in process was very quick and organized. We enjoyed the wonderful pools and all of the daily activities and the poolside special lunch themes. We ate in all 3 of the restaurants and we liked Zai and Don Gus. We did not enjoy Marco Polo as much, the menu was limited and the portions were small. A big shout out to the great pool-side bartenders (Nelson+Alfredo)! The nightly planned entertainment was very good also. We had a small issue with our...

"We loved The Grand so much that we bought their membership! The drinks and food were excellent and the service and staff were outstanding. Big shoutout to Jose at the pools. He was wonderful!"

"Friendly staff and a clean, new property. Some dust around and the Asian restaurant was not good. AND we loved it as the buffet was great all day long with so much variety. Def would come back. "

"Staff was friendly. Ro"

"The rooms were very clean, amazing friendly service. Shuttle on time no issues. No problem with air-conditioning. Matter of fact, we had to shut it off cause it was too cold."

"This is NOT AN ALL INCLUSIVE RESORT. The first none inclusive resort I have been to. They have maybe ten a la carte but you can only use two, all the others are at an “extra cost”. The use of certain pools and bars, are all extra cost. There are absolutely no lawn chairs on the beach for regular users, but there are just a very few for extra cost! You have to use your towel. How is that an all inclusive resort when you have to pay extra? They say they have “three tiers” well none of that is...