Hotel with a Concierge in Benito Juárez from AED 414

"Hotel muy bien cuidado, el unido pero es que no tienen clima en varias areas del hotel como por ejemplo pasillos y elevadores. Se les iba la luz toda las noches. Restaurantes muy buenos 10/10 La atencion al servicio bueno, solo que muy molesto que te paren en cada esquina para vendert el tiempo compartido de hotel"

"Honestly 10/10, the room, the service, the food, and the spa were all amazing! Huge shout out to Kevin who checked us in, Karen, our dinner receptionist, and Hugo our waiter. They all went an extra mile to make sure our experience was as great as it was! I’ll be back! Also, I do think the Xhale purchase is worth the perks."

"Air conditioning did not work and room smelled of mildew. Closed main pool for reno's with no warning ahead and made quiet pool with swim outs the party pool. Could only eat at 1 or 2 resturants as they closed others and some nights only one opened. Others were not open at all for dinner. Many power outages! We had 3 swim out suites and could not use them one day as pool was closed for cleaning....reason pool was made into main party pool and guest was sick in pool. Beware of orientation and presentation.....high pressure sales to join owners club. "

"Had fun"

"Staff was amazing like ABSOLUTELY amazing , food was amazing in every restaurant, so many activities to do. The only thing me and my gf didn’t like so much was the fact that we had to ask them multiple times to clean our room and give us extra towels, slippers, water, or change the bed sheets. Otherwise, everything was so perfect especially the restaurants and the buffet ( it had a lot of variety of foods and very clean)"

"La propiedad es muy grande y tiene restaurantes muy pequeños la capacity del hotel es mayor a la de servicio y la comida no es buena "

"No, JUST NO! We went the Preferred Club route…Room smelled like MOLD, A/C wouldn’t cool to our comfort level, no jacuzzi on patio instead it’s a bathtub with jets big enough for two very small people. Was told they had Crown Royal when in fact they don’t, food was meh, Fire show was VERY DEMONIC & many got up to leave because it was so obvious. Restaurants aren’t open every night. They completely botched our friend’s wedding. We were bribed with a $600 massage package to go “tour their newest resort 10mins away for free breakfast & a 90min presentation”. Resort was 30ish mins away, breakfast was great but they kept us there 4hrs! Trying to sell us vacations for $500k for 50yrs. Even after I said no we aten’t interested they sent 3more people over to reduce the price to get us to buy it. Finally my husband had to stand up & be a lil more aggressive to demand they take us back to our hotel. We left an hour later. Half the tv’s in the gaming pod area for teens didn’t work. Pd $23 or 3 small RedBulls in shop. Everything was TRIPLE the price at the resort if you wanted to buy anything. Our 1st & LAST All-Inclusive. Definitely not worth the money. It was boring & nothing to do on resort that was remotely fun. They list activities but we never saw them anywhere. If we weren’t there for a friends wedding we would have left & found an Air B&B. Oh the excursions offered thru the hotel WAY OVERPRICED. I can honestly say it was the worst experience! Wasted $5k"

"Jusr a great hotel with very helpful staff and ideal location. Will be coming back."

"The room was really nice but I feel like the staff could have been a little nicer and friendlier I have been to Cancun and Riviera Maya a few times and this time I was a little disappointed"