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"The service and rooms were 5 star and we really enjoyed every aspect of our stay. We stayed in their suite with our two adult children and everything was amazing. Bedding was also top notch as my wife is very picky with beddings and she was very happy with the quality of the mattress and beddings. I give this resort a 5 star"

"He had the best time at Los Lagos Hotel! The hot springs were absolutely amazing and beautiful, and the property was very clean. The staff was so nice and welcoming. The food was delicious — we had breakfast at the restaurant, and by the afternoon we were so tired we ordered room service. The restaurant even accommodated a different menu for us, including pizza for the kids, and it was delicious!"

"Un hotel muy bonito. Piscina de agua fría y de aguas termales. Muy buen desayuno incluido."

"The pools and the area: amazing! the view from our room was breathtaking and unforgetable. I loved hight ceilings. Although, I was dissapointed by the hair dryer as it was really old and not a strong one. It was like somthing you would expect to see at a very cheap hotel. Also, the have a nice tradition of putting chocolate on the pillow before the bedtime, but they only put it 1 time out of our 3 nights. It is fine with me, it just the kids heard it and then they were a bit dissapointed....

"The many hot and cool pools were always clean and never crowded . Staff were so helpful and friendly. Always leaving a special surprise in our rooms . The buffet breakfast had a large selection of western breakfast options as well as a Costa Rican option ."

"Uniquely beautiful location and world class birding"

"Yes"

"Nice and helpful staff. Good breakfast buffet options. Gorgeous views of the nature and the volcano. Only I wish the restaurant on site wasn’t so expensive…"

"Hotel is perfect size with more than 8 hot spring pools at different temperatures. Breakfast was good with lots of vegetarian options. Ambience is awesome, green, natural and walkable. They only have one restaurant, the second one opens only on weekend."

"When we arrived my wife and I we were welcomed by Jerry and Geraldine from the firs moment they makes us feel VIP . All of their staff share the same goal to make us feel important, and we were. We estayed for four nights, and our experience was 100% ++ satisfied. Hotel rooms, garden, food, location, and the river in the back was great 👍 We recommend this hotel 100%"

"The stay was a highlight of COSTA RICA travel. This property gives you a chance to enjoy the combination of a wonderful hotel stay (with breakfast included) and hot springs. Take time and enjoy hot springs in combination with cold water swimming pools. You can spend 2-3 hours in the evening, and same time in the morning just after your breakfast. "

"Great view of Arenal, wonderful resort with great food rooms and staff that’s set in a tropical rainforest with magnificent wildlife"

"The couples massage was awesome- but they really need a phone in the car parking lot to call for a ride up "

"Everything was amazing"

"El servicio al cliente bastante malo , la mayoría hablan regañando al cliente . La habitación con una de las camas sucias . El personal muy mal entrenado"

"Hotel Secreto was in a great location; quiet but within walking distance to the town, restaurants, and markets. The rooms were very nice and the staff were super friendly and helpful. The property had a nice pool and on-site parking."

"Wifi no funciona"

"I stayed here for three nights. The first two nights were great, and the staff was friendly and helpful. However, my last night raised serious safety concerns for my family. I had to wake up early the next morning for a six-hour drive to Manuel Antonio, but around 1:00 AM, the unit next to ours started playing extremely loud music. A visibly intoxicated couple was yelling and screaming with no regard for others. I attempted to call the front desk multiple times, but there was no answer. After...

"El personal con servicio al cliente de primera .la instalación en muy buenas condiciones"

"Beautiful property with stunning views of Arenal. The room was clean, spacious, and very comfortable. Breakfast buffet was great each morning with made-to-order omelettes, a new variety of main dish options each day, yummy baked goods with fresh tropical jams (mixed tropical fruits & green papaya were my favorites), and a nice selection of sauces to add. Thermal springs were a main highlight of the stay, 7 pools allowed different temperature options. Their included relationship with another...