Find Cheap Hotels in Puerto Morelos

"Our stay truly exceeded every expectation. From the second we arrived, you could immediately feel how organized, polished, and intentional the entire experience was. We were welcomed with the sweetest anniversary surprise.. champagne, fruit, and a happy anniversary ribbon on our door which instantly made the trip feel special & personal. Even the arrival process stood out. Champagne at front entrance. Then inside after check the bellhop met us at welcome bar & personally escorted us to our room, toured the room with us, explained everything and made us feel completely welcomed. What impressed us most was the level of service across the entire resort. Every staff member was warm, attentive, and incredibly professional. You can genuinely tell the staff is exceptionally well trained, and everyone works together seamlessly to create an elevated luxury experience that still feels relaxed and welcoming.The restaurants were outstanding- honestly some of the best all-inclusive food we’ve had. Room service was also delicious. The property itself was spotless at all times and beautifully maintained. We also loved how spread out the pools were. Most never felt overcrowded, which made it easy to relax and enjoy different areas of the resort. The swim-up bar pool was definitely the liveliest and busiest. The excellence club, beach section, and private pool access made the experience feel even more elevated. Overall I give it a 10. We are going to book again for same time next year! "

"Not worth it! In off season 1 hour wait for table at the Asian restaurant, no ramps for baby stroller, stolen $200 from the safe box, the food is below the cheapest buffet $8.99 lunch time all you can eat, waiters in bad mood (slow season, no customers, no tips), construction everywhere, the hotel is old and dirty, activities during day time are poor, night time shows are the poorest I have even seen, managers asking how is everything, but if you tell them you have an issue, they just walk away (like I didn’t want to hear that, but I really don’t care), after the pool bar closes the staff is collecting the cups around the pool in garbage bags pouring to the grass the leftovers (disgusting, next day people are walking on sticky grass wondering “what’s that”, We stayed there for 9 nights, even if they offer me another 9 nights completely free WE WOULD NOT GO BACK AT THIS HOTEL! This is professional feedback from former restaurant manager, not from person in bad mood! "

"Pools are great and several options. Food was good , yet at least 2 restaurants were closed at lunch time leaving us only one option. Kid friendly, staff friendly. No beach in my opinion . "

"Staff was amazing like ABSOLUTELY amazing , food was amazing in every restaurant, so many activities to do. The only thing me and my gf didn’t like so much was the fact that we had to ask them multiple times to clean our room and give us extra towels, slippers, water, or change the bed sheets. Otherwise, everything was so perfect especially the restaurants and the buffet ( it had a lot of variety of foods and very clean)"