Aparthotels in Quintana Roo

"Staff was friendly. Ro"

"We stayed at this all inclusive resort and I have to say that this resort was clean and very well maintained by the staff. What lacked was the food quality. We had high expectations our first night going into their Mexican restaurant because we were in Mexico, the food was terrible. The tortillas were stale, the avocado placed on top of the tacos had a brown layer due to it sitting out too long. The birria was over cooked and chewy. The buffet that they have available for breakfast and lunch was horrible as well. The only place In the resort that was decent was the steakhouse that’s only open during dinner. We were really disappointed in investing our money to an all inclusive with horrible food. We definitely won’t be staying here again. "

"I didn’t use the gym"

"First of all, I would have to say that the beach is scarce to non-existent. Very small beach area with eroding boundaries, lots of seaweed and very dirty water. Not very welcoming for “beach resort”. Could not lay in the beach or go in the water. Food was subpar for a Hilton resort and the coffee was watered down and terrible. Food labeled as “Gluten Free” was found not to be when staff was asked. Lobby area was small, congested, and very noisy at night. Would never go here again and Hilton should be ashamed."

"Pros: The way the reception team greeted and received us is fantastic. Hotel staff and their Service is very good. Stay was pleasant, properly is cleanly maintained. Cons: There is no elevator from parking to lobby. Each time you and your family pull out the car, it’s punishment for all to climb narrow stairs from parking. UG parking was smoke filled and not properly ventilated, airiated. Restaurant service was pathetic and taste was not up to the mark"

"Beautiful hotel. Staff are amazing. Food is wonderful. Close to many stores and restaurants. "

"Great stay . Will definitely visit again "

"Super awesome customer service. Foods are great and best place to stay with family with kids"

"Room & resort was clean. Costumer service was also perfect. An enjoyable stay ! Can’t wait to go back."