Find all hotels by Fairmont in Playa del Carmen from AED 1,911

"Large clean resort. The beach water wasn’t all that clear to swim in. Good food and drink were decent but was hoping for more authentic non sugar based drinks. All drinks served in plastic cups. Restaurants missed creating an intimate feeling as they aren’t decorated much. I’d like to visit a resort that is smaller next time with more ambience. Beach restaurant was being updated and we had no notice ahead of our trip. Very safe and well maintained with proper staff that ensured top safety. "

"Great staff and food. "

"Beautiful property. Staff was kind and welcoming. No complaints. Except for the dinner restaurants- there are only 3 options and the reservations are booked before you get a chance to make the call in the morning. It was frustrating. The buffet ends up being the only dinner option which is challenging. "

"Yes we loved the food "

"We were here on our honeymoon and unfortunately, we were both so sick we could only look out our balcony at the beautiful surroundings."

"The whole hotel and grounds are kept extremely clean. The staff are very pleasant and helpful. The animals on the grounds give the hotel that extra touch."

"Need more bars"

"I can’t say enough good things about Jungala! This was one of the best experiences I’ve had - we were a little worried about what we would come into as some of the Vidanta owners have complaints about their ownership plans but THIS is the model Vidanta should follow. The hotel gets the highest level of access to all parts of the resort, private concierge, private transportation all over the 1000 acre resort. We LOVED walking the jungle paths to our room which was enormous and beautifully appointed. I could not have asked for more. We saw lots of wild life and the environment is so peaceful. As a rule, my family does not return to the same resort as we want to see more of the world but we all want to return here! ♥️ Definitely see Joya - it was fabulous! "

"The location is perfect for those that like to get out and explore! Walking distance to everything! The rooms were beautiful! Everything was clean and bigger than expected. The bathrooms were gorgeous. Staff were top notch! From all the servers, housekeepers and bartenders. Breakfast buffet was delicious. Nice variety. The rooftop area is stunning! The rooftop food was pretty good. The hot tubs were nice and clean. Plenty of chairs and seating. I read other reviews about how loud the bar was on the rooftop. I did not experience that I was right under it on the 4th level. You could hear it but not too loud and was never on too late. I read reviews about construction noise and that was also never an issue for us. The only thing I would change would be the pool. It was dirty. Not just like dirty from being on a rooftop (which I get) sides of the pool were slimy and had visible algae. The water was always murky. At one point a piece of fruit floated past me as I decided it was time to get out. "