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"The biggest difference between Sunscapes and other resorts we’ve stayed at in the Hotel Zone is the food. The restaurants don’t take reservations, so it is easy to get into them. At peak times there may be a wait, but the food is so good in all of them that it’s worth it. Even the buffet has good food (yum, chilaquiles!). The main pool has a taco bar and plenty of people bringing drinks. The back pool has a hamburger and hotdog bar and drinks bar, but didn’t bring you drinks. The only thing I...

"Great rooms, very helpful staff, and transportation to the the parks was convenient and easy to use. "

"Muy bueno la verdad, un hotel muy familiar, comida deliciosa y variada, vista espectacular, personal muy amable, el único detalle es que la piscina/ alberca es demasiado helada, de resto súper recomendado."

"Great hotel, very nice staff."

"Spotless! Great upgraded room! "

"The staff and room was good, wonderful beaches and scenry, we had a great view as well and response time was quick. Unfortunately however, there was a drain smell coming up which was off putting for 2 days. Overall, I recommend the hotel to others."

"Resort is amazing! Pools is excellent, Food is excellent. Beach is excellent. Activities are excellent. Room cleanliness and overall resort is pristine. We thoroughly enjoyed the whole expierence. Our one knock would be the butler service is by far the worst we have experienced in our 5-6 Mexican stays "

"I did not interact with the staff much but I did have a good time for the most part I was off the resort. It was a bit chilly to hang out around the pool so we had to do more indoor activities off the resort."

"Nice"

"The staff was very attentive and nice. Would definitely come back "

"Let me start with check - in Odalys was amazing! She listened to everything we said and gave us an amazing room! Honestly more than we dreamt of :) and Expedia is amazing at adding extras. Favorite people that go above and beyond at breakfast- absolutely every waiter At the pool bar- Luigi! Playmakers also amazing, smiling and interacting with guests. People that help with luggage … seriously staff at this resort is AMAZING!!!"

"Great resort, great beach, always helpful staff and great service!"

"Todo bien "

"Amazing place "

"El personal es muy atento y en servicios se sacan un buen p"

"Great staff, great food and drinks, overall excellent service "

"Amazing staff. Very clean rooms. "

"Good"

"The room super clean, good amenities."

"Beautiful facilities, fantastic service, and great location with easy access to the rest of Playa del Carmen. Our room was very spacious, and we highly recommend visiting all of the specialty restaurants if you can! Off the Hook is a hidden gem, especially with its swim-up bar. "