"In overall everything was okay, the hotel located in a very busy area, next to penn station and madison sq garden, so getting there and from there is pretty easy, no matter if you come from JFK or EWR. I don't know if other floors are remodeled, but my floor (33rd) felt very old, but maintained. The room was very clean, which is the most important thing to me."

"It was the hottest days of the year in NYC and the AC units were down. The staff said nothing could be done as they were experiencing technical difficulties for over 4 days. Absolutely terrible."

"Upon arrival, told we’d been “upgraded” to the West House next door. Sounded exciting with promises of included breakfast and happy hour. We ended up in a room with no bathroom counter and no air conditioning. Should’ve been a sign when there was a stand alone fan in our room. The room didn’t go below 75 once. The front desk staff was wonderful, their only saving grace."

"Everything was nice. Conveniently located near a lot of things."

"Great service"

"The room was spacious and clean. We did not get the city view room but still it the room was spacious and beautiful."

"The hotel was very clean, the room was immaculate, and the bar/restaurant was stunning. They also had a coffee bar open in the mornings. I would stay here again in a heartbeat!"

"Loved the size of the rooms and location of the hotel."