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"The room was pretty small but the staff"

"Breakfast options for grab and go were great and exceeded my expectations. Room showers could be cleaner. Great location. Staff ensure safety and security. You can not access elevators without the staff checking if you have a room card. I would stay here again. Great for families with joint room options. "

"Over"

"The Paramount at Times Square is hands-down the best hotel I have been to in NYC. The lobby is genuinely gorgeous, and the rooms are quaint. The rooms are on the smaller end (this is NYC after all), but it does not feel like they are small. They are laid out strategically to feel spacious, and the amenities offered are excellent. The staff are always super friendly and provide excellent customer service. Aside from all of these benefits, the hotel is in the perfect location. It is strategically near Broadway Street and Times Square. There are plenty of bodegas and great restaurants within a 2-minute walk of the hotel, and it is only an 8-minute walk away from the Gershwin Theaters, where Wicked plays. 10/10 recommend."

"From what I can see the room that I was given was so far from the main casino I tried to change room even if I had to pay more to was told no. I will never stray way from balleys again "

"Roaches inside room Bathroom faucet broken "

"Im not the one to leave reviews unless I absolutely think it would help other guests. The condition of the room was deplorable. The bathroom was 2x2 and no space to even accommodate a toothbrush and I am not exaggerating. The carpet looked dirty and smelled old. Staff was friendly, good location but i would not go back to this hotel. I recommend you look around for other properties that are renovated or more modern. I hope this helps. "

"Was offered an "upgrade" to a suite with ample room for my family and me, from a double queen city view room for $100 extra a night. Upon arriving at the suite, there was only 1 bed. Apologies and additional bedding arrangements were offered, but never came. The bathroom was not cleaned to the point that rings from the previous guests' products were still on the counters. None of the outlets would hold a plug, and the automatic blind system would malfunction and then die out, causing awful noises and then needing to be manually opened/closed."

"No AC in room. Heat set to 65 degrees, ran all night. Shower drain clogged."