Search Resorts in Mexican Riviera

"This stay did not reflect the experience advertised at the time of booking. Major issues included: * No hot water in the room, requiring a room change * Other guests experiencing the same hot water issue * Ongoing construction and noise disruptions not disclosed in advance * Strong varnish/paint fumes from nearby maintenance work * Management promised to pause the work due to a pregnancy but did not follow through * Requested room arrangements (connecting rooms and ocean view) not provided * Main breakfast restaurant closed without prior notice We raised these concerns multiple times during the stay, but no meaningful resolution or compensation was offered. Overall, the services provided were materially different from what was represented at booking, especially considering the premium price point."

"Very friendly staff."

"We loved our experience. We had a garden view and got to see the beach and pool every day."

"Overall I enjoyed my stay, but there were a couple things that affected my experience. At the Torote buffet, there were a couple times when my table seemed to be overlooked while dining alone. I wasn’t offered drinks or basic table setup unless I specifically asked, while nearby tables were being attended to normally. I’m not sure if it was intentional or just inconsistent service, but it did make me feel uncomfortable at times. My room was also located near the party/rave area, and the music at night was extremely loud, making it difficult to sleep. I’d recommend requesting a quieter room if you prefer a more relaxing stay."

"Property is tired and needs a major renovation. "

"Its descent place with your family, for the price a s service that they offer i will come back"

"The place was amazing, the staff was very attentive and friendly. After each night our room was properly cleaned and tighten up. I would definitely come back here. Oh and the amenities they had were incredible! 10/10"

"The hotel lobby, ballroom, bar area and spa are architectural treasures that should not be missed. We had a first floor suite in the tower. Unfortunately, it was very much in need of a total renovation. Everything was sort of dingy, the couch was completely worn out, the bedspread was old, and the enamel in the sink was cracked. It was somewhat sad to have the common areas in the hotel be so delightful and historic, and the room so disappointing. It was very cold the days we were there so I cannot rate the pool at all. The beach is lovely, and the walkability is top notch. If they rehab the rooms, it would be an A-plus spot."

"Pool was great I used the spa very good "