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"If you expect a huge sandy beach this resort is not for you. But if you’re wanting a variety of pools, restaurants, comfortable seating options, top notch service and breathtaking views this place has it all. "

"A truly amazing experience, will definitely be coming back. There is just so much to do everyday and the staff and people were amazing, the mercado buffet was our favorite area to eat i."

"Every was lovely and great customer service down to the transportation "

"Staff was wonderful. Other than the in building concierge. Every thing was spotlessly clean. The grounds were amazing. We loved the lagoon."

"The rooms, restaurants and property was spotless. The food was always amazing everywhere we went. The staff Alberto, Fernando, and Jan were fantastic and met all our needs during the stay. "

"The room was always very clean and smelled very good. Pools were cleaned, but many people hold their seats with towels, so get out there early, or you will have no seats. Mainly in building 1 and the adult pool. On the last day, they got strict and started removing people's stuff from chairs that were used for 1/2 hour or more. "

"We loved our stay at Grand Sunset Princess! We stayed in the platinum suite and loved the amenities we had. The staff were extremely attentive and kind -- our drinks were never empty! The spa services were great -- clean and relaxing. I highly recommend this resort to anyone looking for a getaway! "

"Magnificent staff. Very accommodating. "

"We just got back from a 5 day stay at Secrets Impressions. This place is really impressive with all of the quality pools and flora for whatever setting you want. Music at the main pool & bar, quiet settings if you want that, a lagoon pool that makes you feel like you're in a secluded cove of the islands. Great food at all restaurants! We would go back and wish we booked for longer. Thx Secrets!"

"A True 5 Star resort. We (2 Adults and Twin Kids of 3.5 Yrs.) stayed for 9 days (8 nights) in The Grand and had an amazing time. The hotel is very clean. The food is overall good and the drinks are great. This was one of the resorts when you truly had the feeling the staff enjoyed working there something we did not always experience in other five star resorts. Genuinely nice warm people. The concierge was very helpful and communication went flawless. "

"no beach need to change pictures on website"

"Multiple issues throughout the stay including housekeeping missteps, broken tiles in pool, rude"

"Easy"

"We truly enjoyed our stay at this resort, especiailly the Mexican buffet! We loved the evening shows, truly stunning. Also it was great to have access to 24/7 snack bar. Great to be in nature as well and fun for kids - we didn't even need to go to the indoor playground, but looked fun as well. Great bus access to the city as well."

"We just returned yesterday after a one-week stay at the Jungala Hotel and I wanted to give you some tips/thoughts My family of 3 stayed in room 1855 - no stairs and around the corner from the concierge and the coffee (FREE!) No complaints about the room - it’s stunning! Bring a wine stopper, salt and pepper! Cleaning staff and concierge were fantastic Restaurants: make resos ahead through concierge on What’s App Salum - it has a great vibe - very picturesque - plenty of food options you...

"Excellent hotel. Clean and the staff are wonderful. Has a great rooftop with a pool and great music. Was our second time staying there."

"We had issues with our first room so we had to change rooms. The issues were our air conditioner would not cool. The safe in our room would not work right We also had a smell in our room that we couldn’t figure out where that was coming from We moved to another room and had the same issue with the AC The staff was great if we couldn’t walk somewhere, we could take a golf cart. They will come pick us up at our room. The food was good The beach was not good. We couldn’t go to the beach...

"Limited pool side seating. Poor Wifi."

"When I first arrived I was given the wrong room then they gave me another room to wait for my room and they said they were going call me in1 hour which they never did so 2 hours after I called the lobby where No one answered. The next day I Paid EXTRA to upgrade my room and I was sent to the 5th floor where the elevator was off service my intire stayed plus there was no water in the shower. Two times the cleaning people opened my room while I was sleeping one of them telling me that he was...

"Overall, the experience was good. However, I was not impressed with the room—it did not match the pictures and could definitely use some remodeling and maintenance. The room had a noticeable old smell, which might be unpleasant for people who are sensitive to odors. There was also quite a bit of noise coming through the door from housekeeping and people walking in the hallway. It wasn’t terrible, but since we had little ones the noise was sometimes disturbing, especially when they were trying...