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"We love this resort, we'll definitely be coming back!! Best resort we've ever been!"

"Housekeeping excellent Toilet bowl water level too high Pool height should be 6 feet maybe 5 feet 6inches"

"Property needs an upgrade in maintenance. Ice machine doesn’t work room card always seems to not work cause it’s very sensitive magnets or the door lock is not working. Had to constantly go to the front desk to get a new card every single time I had to go back to my room room walls are very thin. You could hear your neighbor very clearly. AC in the elevators doesn’t work and it looks like they’re never going to work. Wi-Fi did not allow me to add a secondary device. They do a poor job promoting...

"great"

"We liked the resort. We liked that we didn’t have to make reservations for the restaurants, which was helpful. One thing that the building we stayed in didn’t have was an elevator. That was hard for us especially when we travel with a child in a stroller. We weren’t aware of it until we got to the room. The hotel uses good cleaning supplies which I haven’t seen in other resorts that I’ve been to."

"Agradable hotel, sus comidas variadas y buenos restaurantes, amabilidad de casi todos, el único inconveniente fue que llevaron tarde mi maleta, vuelvo nuevamente."

"Si"

"Our stay at Riu Palace Kukulkan was absolutely stunning and worth every penny. We loved everything about this resort and don't regret a single cent spent here! The culinary experience was a major highlight. All the themed restaurants were fantastic, especially the Steakhouse and the Asian food, but the seafood at the Main Buffet was exceptionally good-truly a standout! The staff members were adorable and worked so hard to make our stay feel unique and special. The entire property is pristine;...

"Excellent property and resort One day they did not clean up the room but other than that excellent option! Good was really good and have many places to go"

"It was great!!! Beds are hard but can't get everything lol"

"So much fun "

"I had my booking done long time back ! When I reached to security gates of Hilton Cancun . They told me they can’t find my booking ! Wow amazing ! I was flying from North Carolina USA to Cancun to hear that they can’t find my booking which was there as they realised it later with a silly excuse of system not working ! Okay never mind . I meet David front office supervisor as he promise that he will compensate with somthing like spa for my spouse! Guess what he never show up ! So going to Hilton...

"The staff were very friendly and helpful with excursions, checking in and out, getting taxi for us. The rooms very nice and clean. Most all of the waiters in the different food service areas were a delight. A waiter, Millie Vanillie, was the best!! Friendly, out going, helpful and definitely made our dining experience in the Buffet enjoyable. Now for the down side. The food was terrible!! There were times that the food was so bad we just couldn't eat it. This was especially true in the Mexican...

"Amazing!"

"."

"For an all inclusive hotel, the fridge was empty when we got there, there 4 of us in the family and the fifth day we were there they gave us one towel for everyone to use and it upsets me therefore I had to call the desk to request for more, they were nice enough to bring us some towels. also bottle water was limited, there was one day where they only gave us one bottle water therefore before we go back to the room we always ask for bottle water at the pool bar. Staff were great and friendly....

"I had a great time at this resort! The activities were very enjoyable such as the Aqua Zumba by Denise! Food and drinks at the restaurant was great aswell."

"Bad"

"An amazing location, super relaxing and just beautiful all around. We stayed at one of the Elite bungalows and we couldn’t have picked a better vacation spot. The room, the view, the food, drinks, and the staff were all exceptional! We’ll definitely visit again!"

"I really love my trip to this resort, I would come again. There is some we in tear in the resort, also some of the pools look foggy. Besides that the level of service I received at all the restaurants in the resort at the spot. We’re just incredible. I really enjoyed Lupita at the Tacos and I can’t wait to go back. "