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"The check-in to guest services transition could have been better organized. The jacuzzi in my room didn't work properly. It was serviced, but still didn't work properly. Very nice room otherwise. I don't drink alcohol. There were several occasions where I was given Pina coladas with alcohol even though I voiced loud and clear that I don't want alcohol in my drinks. You could hear festivities in the hallways when you were sleeping. Best restaurants were Los Torres and the Japanese restaurant....

"Our family of 23 stayed here to celebrate our grandmother’s birthday, and unfortunately, it was a very disappointing experience. The staff made us feel like we were just another number. It seemed the only way to receive decent service was to tip in advance. No one smiled, greeted us, or made us feel welcome. Several of our rooms had air conditioning issues. We called for assistance, but no one ever came. Housekeeping would often fold our used towels instead of replacing them, and many of the...

"No llevar muchos motetes"

"Ok the good first… The pool is beautiful, the rooms are nice and well maintained, the staff is very helpful! The bad The food is not good unless you go to the restaurants and even at the restaurants it’s a very limited menu. The showers in the rooms leak out into the bathroom and the floor is always wet! It’s very hard to find a place at the pool that is peaceful. Lots of louder people and kids."

"Lots of things to do!"

"​I recently spent a week at the Serenade All Suites Adults Only Resort. My experience was a mix of excellent service and areas that definitely need improvement. ​The Highlights: The absolute best part of this resort is the staff. They are incredibly friendly, attentive, and constantly checking on you in every area of the property. A special shout-out goes to the wonderful lady at the coffee shop—she was extremely attentive and went above and beyond, making her service more than excellent!...

"El lugar es bueno pero el aire en la habitación deben de mejorar pq no se siente y fue difícil en poder separar para los restaurantes japoneses y steak ya q en todo momento estaban llenos no puede disfrutar de ninguno y para las animaciones es bien floja deben de mejorar esa parte de los demás estaba todo regular."

"Steak house and buffet absolutely delicious! I’ve stayed at a few resorts in the DR! Secrets is the best thus far. Please don’t pay attention to any of the bad reviews on this place. I’m very picky with food and service and this was truly one of my top 5 places to travel to world wide. I have no complaints."

"Personal atento en algunos lugares otros no tanto Problemas con check out con atrasos de hasta 30 min Si no haces la charla para intentar quedar como miembro es un costo para que te activen los 250$ dolares de crédito Actualmente probablemente por inauguración hay mucho manejo de información cruzada Incluso al salir me preguntaron si iba a cancelar porque les salía que no había pagado aunque había hecho pago por expedía Las bebidas gaseosas no tienen máquina expendedora todo es de botella...

"Todo muy bien ."

"For the price I paid it could’ve been more to the resort"

"Our butler Cesar was amazing. I loved the place it was clean, fast food service. The room was always clean as well. One downside was the "inclusive golf course" we stayed over 5 days and they said we just had to pay cart fee and rent clubs. Low and behold that ran me $254(2 people), not sure what the inclusive part was, because when I checked local tee times it was $64 per person. The course was also like a 3/5 in terms of quality, id compare it to like $45 course in indiana. Other than that...

"Cada año es peor"

"The property was relaxing but I did not like seeing the birds flying through and landing on the tables while we were having a meal in the opened restaurants also it was difficult communicating with the staff due to the language barrier"

"Perfect stay, live like a king with the kindness"

"It was beautiful. The property is very spacious so I didnt feel as tho all the guests were on top of each other. Food was good, drinks were good. Very laid back atmosphere with activities and entertainment daily and nightly. We will be returning"

"La peor experiencia sobre trato hacia mi persona y mi familia"

"The staff was very nice in special Julia, “Barbie” and “Chispita”."

"Great resort in Punta Cana. The staff is extremely helpful. The place is beautiful, very well maintained. There are multiple pools and a large beach area. The restaurants I went to were great and very easy to book thanks to Ray, who was very helpful and answered all the questions we had. I recommend this resort to everyone."

"The platinum is not worth it!!!! The 24hr room service sucks and the train not 24hr"