Find all hotels by Firmdale in Woking from AED 1,793

"We arrived very early and we understand that check-in is at 3:00 pm, but we felt no effort was made to accommodate us sooner. After a long trip, we were hoping for a bit more flexibility or at least some alternative. We sat in a seating area of the hotel to rest for a while, but the sofas were taken away, supposedly for the restaurant, which left us without a place to sit comfortable. Also, the air conditioning was not cooling properly and we were quite hot during our stay, which made the experience uncomfortable. Overall, we believe there is room for improvement in both customer service and guest comfort. At least we had a safe place to stay, but for the amount of money we paid, we expected and deserved a much better experience. "

"Friendly staff…. Be careful at breakfast as it was very busy the time we stayed …. Rooms are tired….maybe a redecoration is needed "

"Room is clean, bed is comfortable & has everything you need for an overnight stay. Wifi works well. Nester checked us in & was very efficient & polite. Gilbert looked after me very well at breakfast and as a coeliac it is a treat to be able to eat so well. Gilbert looked after me last year too and was so polite & helpful so remembered him straight away. All other staff members were very polite too."

"Business and children friendly. In the city centre. Amazing food selection."

"Very nice hotel Clean. Staff was nice. The plugs in the rooms are strange. There is no plug either British or American, bythe bedside. We had to get an extension cord for my CPAP machine. They did provide that but could use an electrical update"

"Excellent for pre and post flight stay.Reliable standard and friendly staff.Great location."

"Staff were all absolutely superb"

"Very convenient location near the tube station. Felt safe at all times. Food options were within walking distance representing a variety of cuisines. Staff were very attentive and helpful. When an issue with climate control in our room came up it was fixed quickly. I would certainly return to this property. "

"Basement room smelt musty or like moisture. Had to be changed rooms. Staff agreed it did smell. Moved to a new room. The room didn’t had any coffee cups. Also nowhere to put luggage, or anything really. The staff put towels on the bed and literally no where to put them other than the floor. Not well appointed. The staff were great though that’s the only saving grace. "