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"The overall staff is great. Elisa, Martha and Veronica are awesome every time I stay there."

"Would stay here again for sure."

"Clean room"

"Historic charm! This hotel has a level of charm that newer hotels don't. The lobby and other public areas are beautiful. The pool is just right. The staff is nice (but beware that valet can be a longer wait than you want). Note this reservation was for a basic room. And, the room was very basic. The bathroom is outdated - the fixtures in the shower are probably from the 1970's. Maybe a deluxe room has more updates."

"Bed was like a cardboard, shower pressure to low"

"Always so comfortable and nice staying here! "

"I never stayed they kept my money, and I had insurance and it’s been phone hockey. They had me walking around with workers searching for basic items. I don’t work there. It was a full blown orchestration of theft and ignorance that I just don’t have patience for. As of this time I still am waiting for some compensation as I had to drive to another hotel and pay a second hotel the same night. "

"Friendly staff, however faucet was loose, shower curtain too short which wet floor after shower & last day of stay McCloud not work. If all items are fixed, I would increase my rating to five stars."

"The layout of the hotel itself is cute, tons of stairs & 1 elevator was out of order. The cleanliness was good for the most part. The restrooms are VERY small. The only problem was the metal/aluminum bed frame. My Honey & I kept slamming our toes into the bed frame and it was loud. Overall would stay again."