Find Hotel with a Concierge in Palm Groves

"i booked the general hotel room and don’t opt for the all inclusive service. i emailed th hotel informing the of my late arrival and requested a shuttle but never heard back. at the airport i saw the driver from the hotel and asked him if i could get a ride and he directed me to a taxi. upon arrival, the front desk staff was nice enough and confirmed they received my late check in a. airport pickup request but didn’t say that either was confirmed simply that they received it. once in my room, There was an immediate odor, smell could have been from the ac being off. the sheets didn’t appear to have been changed, or maybe they were washed nicely, there were some small stains, the breakfast selection was small and didn’t taste or look very good. i ordered a vegetarian wrap with room service and received very hard toasted with raw carrots, and cucumbers and tomatoes, with soggy fries . i also ordered a fruit salad which was slimy, and a glass bottle of soda with no bottle opener. the refrigerator in the room didn’t work, the shower was dirty, the towels were extremely rough and over washed. it didn’t feel like a barcelo brand but more like a. best western. i also tried the hama spa and the service was poor. the description of the service included a body and head massage and a facial and each service felt rushed and poorly delivered. perhaps the staff isn’t trained well. there is no business center to work if you need to. gratuities are expected and even if you tip well they wo"

"Yes but no coffee or tea"

"Exceptional!"

"The drinks that were served were low quality. The alcohol was pathetic. The food was below standard."

"The staff the are very kind and helpful. Elbachir in the restaurant is a great guy. Always there to help when you need it. Over all everyone was great"

"Lovely hotel, friendly staff"

"The hotel lobby is superb! And it is the only thing which I can say good about this hotel. It itself is worn off. Serous reconstruction needed. Many tourists looking for getting free alcohol. Sport activities in poor condition. Poor all inclusive service. Just add some extra money for your stay and stay somewhere else at a higher price. This is just not worth it. "

"I stayed at the hotel in winter season. Only one restaurant open. Can’t rate anything else as it was closed. Looked like a great place to be in the summer. "

"I would NOT recommend this property, particularly for families. On arrival, we were placed in accommodation located at the back of the complex, requiring a long walk along an unlit pathway with slippery tiles and cracked concrete. Visibility was extremely poor, and I had to use my phone torch. As a result, my child fell and was injured. We were moved three times, and each room had hygiene and maintenance issues, including: • Dirty floors that appeared not to have been cleaned • Mould in bathroom areas • Stained bed sheets • Plumbing issues with constant noise • Excessive dust that triggered allergies These issues were raised repeatedly and documented with photos and videos. It became clear that this was not an isolated problem but the general standard of the property. We attended the booking and attempted to stay, but ultimately had to leave due to health and safety concerns. I would advise future guests to carefully consider cleanliness and safety before booking. "