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"Clean room, good breakfast, staff efficient, attentive and polite at all times. Would definately stay here again."

"Good service"

"Warm cookies at check-in is a nice touch. We were allowed to extend our check-out time by an hour without charge. Good location - on the border of the city centre, so quiet but convenient. Friendly, welcoming, professional staff. A larger TV than you usually get in a standard hotel room. Decent aircon. However, it doesn’t deserve to be a four-star hotel. There was no choice of pillows in the room, so we were stuck with useless, uncomfortable ones that gave no support whatsoever; combined with the hard, tombstone-like mattress, we had a terrible night’s sleep. The decor and fittings throughout are dated, damaged and worn, particularly in the bathroom. There’s only one lift and it’s the slowest hotel elevator we’ve ever encountered - the door alone takes an age to open and close. They also inexplicably left the front doors open, so cigarette smoke lingers in the lobby. It’s a decent three-star hotel, but it needs a good refurb to earn its current four-star status."

"The location was brilliant. Super friendly and helpful staff. Excellent breakfast!"

"Lovely hotel and the staff were lovely. Our Room was nice, but sadly the bathroom was terrible. If you went for a shower the bath would fill with water because the plug was stuck closed and the door handle to the bathroom was falling off. "

"The bus stop right outside takes you in to York which was very handy and we were able to leave our car on the hotel car park all day. "

"Was excellent just one or two minor defects but not a problem.Will visit again"