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"All in all it was a nice stay. Only a couple of reasons for not giving 5 stars - there was rubbish in the bin in our room and some rubbish on the bedside table on our arrival to the room. Also the air conditioning kept coming on and it was very cold and loud and wouldn’t change when adjusting the thermostat. We didn’t spend much time in the hotel so not a big issue for us but could be a problem for some. "

"Great welcome at reception, enthusiastic & knowledgeable staff. Nice clean room, quiet & comfortable. Easy walk to town & the shambles etc. Recommended."

"The place was great. It's really close and convenient to the center of town. The staff was lovely. The room was large and great street views. I would highly recommend this place again"

"Owen was brilliant. Very helpful and informative. The rooms was perfect. A lovely hotel. Will not hesitate to stay there again on my next trip to York "

"The hotel is lovely and friendly . The bed was so comfy and loved the bedding and towels. The bathroom was t too good. After a bath and you pulled out the plug there was a ball of hair it was disgusting. The breakfast was yummy. Still a gorgeous place to stay and town just round the corner. "

"Room was lovely & clean, had a twin room & both beds were small doubles. Breakfast was lovely, fresh & plentiful. Staff were quick to clear the dishes & clean the tables for guests. Would use this hotel again."

"Very convenient location for railway and town"

"A very good but showing its age a bit. No power point near the bed to charge a phone."

"Staff friendly and efficient. No bathroom light as broken/bulb gone. Unable to change the radiator temperature in room so was too hot to sleep. Mug had been used and biscuits open and half eaten. It did look like the other clean mug and biscuits so assume the cleaner not checked. However there was a good amount of tea and coffee left if id have felt ok to use the mugs. Everything else is as expected for the standard of hotel"