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"Pool "

"Not as expected. Room was not in clean condition. Television didn’t work, no blow dryer. Waited over an hour for someone to drop one off to the room before giving up and checking out!"

"Great activities, beautiful pools. Everything you want in one area!"

"Upon arrival at check-in, several employees were standing at the desk and simply stared at us without offering any assistance. After finally getting checked into our room, we walked in to find it completely unacceptable. The bed was taken apart, and the mattress and box spring were leaning against the wall. The room clearly had not been prepared for guests. When I called the front desk for help, the employee was extremely rude and told me I could not stay in that room and would have to come all the way back downstairs to be assigned another room. This was incredibly inconvenient because it was my daughter’s birthday, and we only had one hour to get ready. I ended up spending most of that time moving all of our belongings back and forth between rooms instead of enjoying the occasion. To make matters worse, the pools were shut down due to a storm that was reportedly 32 miles away, despite there being no bad weather in the area at all. When I asked about it, the front desk employee provided no real explanation and displayed very poor customer service skills. Overall, this was a frustrating and disappointing experience, especially on what was supposed to be a special day for my daughter."

"Rude staff, not accommodating and acting like I’m putting them out"

"Overall nice stay; parking is $20 a day. "

"We enjoyed our 1-room villa to rest and relax after a week long cruise. The proximity to SeaWorld was the primary reason we chose this property. We were pleasantly surprised by the space and amenities of our villa unit. Its basically a 1-BR apartment with a kitchen, dining table, living room, separate bath and shower with jacuzzi tub, as well as a washer and dryer. We did not get a chance to enjoy the on-site amenities, but they looked fun."

"Great time relaxing at the pool with the games, bar, and relaxing music. The shuttle busses to the theme parks were a huge benefit, along with early park entry as a Universal hotel guest."

"No running water for 8 hours. Expedia said there was an indoor pool. Not one. Hot tub barely worked. Pool too cold to swim. Bed very uncomfortable. "