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"Despite the fact that they are undergoing renovations, I really enjoyed my stay. All staff members were helpful, friendly and welcoming. I took great advantage of the pool in the leisure centre. My room was clean and comfortable with a nice outlook over the barges on the Quays. Breakfast was particularly nice for a self-serve, all food fresh and tasty. I will be back."

"Great location, close to train station/ bars/ shops etc. Comfortable and clean room, nice bar. "

"We were a bit disappointed that we didn't really have tie to use the spa - but the hotel itself was great. Room lovely, breakfast excellent. We also missed eating in the restaurant as there were no tables free. We went into the small Italian around the corner which was really super. "

"The conditioner was empty when I arrived and wasn't filled during my stay. The breakfast pack I requested was absolutely awful, although I was charged full breakfast price. "

"Always first class"

"The room was fine clean and tidy, a bit scruffy in places but not dirty. Water pressure in the shower was awful but apart from that it's fine"

"Staff friendly, bathroom in room bright and clean."

"The bathroom was dirty, the toilet seat wasn't on straight. Blood on the bed sheet. Staff were not interested and unhelpful. We had to pay to park at the hotel when we arrived. We thought we would try to spa and we also had to pay for that. We asked for towels in the spa and the staff just shrugged and said there wasn't any. The changing rooms were dirty and no lockers to put valuables. The steam room was set at the temperature of the sun and the sauna wasn't on "

"Was told the original room we booked (superior) wasn’t available so they upgraded us to another room, I don’t see how our room was an upgrade with a view, a view of the car park out of one window. Bathroom was very tired looking and dirty in places. My experience at the spa was a joke and one I wouldn’t want to be repeated. "