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"The tv in the room didn’t work I called reception they said someone was on the way up to the room - they never came Peacock out side the room all night and morning squawking and people running up and down the corridors all night "

"Ive stayed at this hotel so was a return guest. I was shocked that after i had booked through expedia i was phoned by the hotel to say we had to pay extra to use the pool area. It would have been an extra £160 for use of the pool for one afternoon and a early swim the morning. The breakfast this morning was poor and the service very disappointing. We had to wait over 30 mins for our breakfast they ran out of juice bread fruit x butter and i and many other guest had to keep asking for things to...

"We stayed for three nights. There was absolutely no service, no cleaning at all, and remnants of the previous guest’s trash were still in the room. My body broke out in severe hives from the very first night, which gradually worsened. Considering the price we paid, the service was extremely poor."

"Breakfast menu was ok, not a huge choice of cereal & no pastries"

"Great breakfast"

"Ok"

"Positives - beautiful hotel in great grounds. Had tea in the restaurant which was very good. Bed was huge. Negatives - couldn't get bath to work and my wife was kept awake during the night by noise in room next door. Use of the spa was £20 per person (which I was willing to pay) but was then told we couldn't use it until 5pm. We'd arrived at 3pm with plan to go in spa before our friends arrived later. "

"Enjoyed our stay overall. Evening food wasn’t great and restaurant seemed a bit cafeteria like considering how beautiful the hotel is. Pool was too cold."

"What a beautiful, opulent hotel !! "

"Good location. Near supermarket football stadium and petrol station. Maybe the staff are a bit isolated behind a glass window or maybe it’s necessary? "

"Family friendly hotel, Clean rooms, responsive staff, free onsite parking. Breakfast was tasty. Restaurant served good food."

"This would probably have been a totally fine stay except there was about 50 members of the same family staying there, maybe 75, and their kids were marauding round the hotel leaving trash, upturned chairs, broken glasses etc all over the place. The bar was a no go area because they'd taken over, so loud. Not enough staff to police the bad behavior or clean up and the parents were doing nothing. Pool was absolutely rammed and not a place my kids wanted to hang out - tiny and busy, despite booking...

"Clean room, basic but enough for what we needed. Staff helpful and on~hand. Good bar area. Very good breakfast items. "

"Good sized clean rooms and the hotel is run by a friendly, approachable team. I didn’t get the chance to use to amenities so I can’t comment. Plenty of on-site car parking. I would recommend this hotel."

"Breakfast was good overall, however would have expected to see black pudding on the hot choice and the choice of bread was poor as the brown was very dry. The coffee in the machines did not taste as a quality brand."

"Nice place but unfortunately if you book a 2 bedroom apartment it could be allocated either inside the country house or a cabin overlooking countryside so we felt it was misleading in what we thought we had booked. It would have been better for the venue to advertise the apartments exactly as they were located as it affects the feel of a countryside stay."

"Very clean and modern. Long wait at check in when we checked in at 18:30. Rooms were lovely. Restaurant staff were slow but food good. Breakfast great. They had an Easter egg hunt on the the children which was great. £9 for parking seems quite high. "

"We have loved our time at New Hall Hotel. The place is beautiful. We end up visiting again within rhe same week it was so nice. Whenever we come to the west Midlands this is where we stay. The rooms are spacious and clean, the food is lovely and a nice selection. Everyone speaks to you and makes you feel welcome. Next time we will try the spa. "