Hotel Wedding Venues in Niagara Regional Municipality from AED 374

"I booked a double room specifically on floors 10–25 because I have a fear of heights. However, at check-in, I was assigned a room on the 38th floor. When I politely asked to switch to a lower floor, none were available. I then requested a refund since the room did not match what I booked, they said it is not possible and that floor preferences are not guaranteed. This makes no sense—why offer floor selection during booking if it’s not honored? I was even told that if I wanted a lower floor, I would need to change the room type and pay an additional $200, which is completely unreasonable. The customer service was extremely disappointing. The male staff member cut me off repeatedly while I was speaking, and a female staff member (possibly named Yazmin) was smirking beside manager. Neither of them wore name tags, even the manager which is very unprofessional for a hotel. Instead of addressing my concerns, they rushed me aside, saying they needed to help the next guest. There was no apology, no courtesy, and no basic respect. As a paying guest, I have the right to have my requests at least taken seriously. This was, without a doubt, the worst customer service experience I’ve ever had."

"Breakfast menu seemed limited. No eggs or sausages were on the menu during our stay. Waffles, fruits, oats, cereal, bagels and bread were the offerings during our stay. There were the usual little packets of butter, jam, cream cheese, etc. Juices, tea, hot chocolate and coffee were provided. The room was clean and adequate for our needs. Elevator was a bit slow to get to our floor every time, but workable. There’s a WiGo bus stop at the front of the hotel so that was a plus. "

"Wonderful "

"The parking was not great, as a handicap permit, the regular cars park there and those in need have to walk far. They should enforce to reserve that parking for those in real need."

"service not good"

"Parking was bad "

"The rooms we're really clean but they didn't have toothbrushes and one-time slippers for us to use but overall it was pretty good."

"Clean rooms and facilities. Friendly staff. Free parking "

"No hot water in the morning I was unable to take a shower. The breakfast bacon was terrible and tasted like styrofoam. "