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"Great property, location and communication "

"My room was very tired and not in keeping with the brand expectation. My carpet had a very large burn or threadbare spot. The bathroom was older and not the cleanest. Staff pleasant."

"No breakfast"

"Almost everything was great. The room was spacious and decorated well. The communal areas were lovely, as was the food. There is a bit of maintenance needed in the pool/steam room & sauna area and it’s cold in the corridor to the steam room and sauna. It’s a shame that the jacuzzi has been filled in."

"Generally a good stay , the only disappointment was on both mornings we had breakfast its was cold , we have seen this was reported before we stayed and it seems nothing has been done ."

"Lovely stay, great room and restaurants"

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"Lift broken but helpful staff to help with stairs"

"We had a wonderful two-night stay at Down Hall and honestly couldn’t have asked for a better experience. We were there as a family to celebrate a very special occasion, our family engagement party, and everything was just perfect. The hotel itself was beautiful, our room was lovely and comfortable, and the staff were absolutely fantastic. Everyone was so welcoming, friendly and helpful, which made our stay even more enjoyable. Nothing was too much trouble, and we really appreciated how well...

"A beautiful hotel, grounds and local amenities"

"Nice lobby area in the hotel, but the room was very tired, this was a common theme among our guests. The carpets were also very worn/looked dirty. Staff were nice"