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"Hands down the worse experience of hotel I have ever experienced I will be asking for my money back as I felt like victim not a guest.. so got back from the O2 12 last night went to get back into my room and there was a door before are room what would lead to 3 more rooms well trying to unlock the 1st door and nothing happened it wouldn't open so we went down to reception when they issued us a new key what also didn't work then we went back and they got someone to go with us after now waiting 20 minutes for him to find out he can't unlock the door so counting this is are 4th trip back to reception were now sat at reception for a hour or so for him to come back and confirm he's not gonna be able to get us in are room tonight with all my belongings in and my medication what I was due and needed through out the night he said there's nothing we can do come back at 7 and are maintenance man would be able to unlock the door he said in the mean time we will get you a new room to sleep in now it's close to 2am so issues us a key sends us up to the room key not working 5th trip to reception they sent someone one up now... Opens the door and 2 people sleeping in there bed we're very startled and shocked and rightly so they put us in a room someone was already in.. trip 6 back to reception told them what happened they then took another 10 mins sent a colleague in to do the same to another room and he walk in on another guest it's about 2.15 till we get a room (no more characters left) "