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"Very nice place. Only downsides are that it’s a little tough to find if you’re not used to driving in a high traffic areas, no free parking (they offer discounted parking from another hotel down the street) the rooms do not have central AC (only fans & it gets HOT at night), our room and bathroom were right in front of the dining area… so you can hear everything and everyone walking by the room.. other than all of these things… breakfast was fine and staff were very friendly."

"The price and the views are amazing, there is no AC but fortunately it wasn’t hot during the night"

"Great breakfast. Staff was excelente,rooms a Little outdated. "

"From the moment I arrived, the staff were warm, welcoming, and attentive, making check-in smooth and easy. My room was spotless, and the overall cleanliness of the hotel really stood out. Each morning, I enjoyed fresh coffee in the lobby, and the conveniently placed water stations were a nice touch. Every interaction made me feel at home, and the entire experience was truly relaxing and enjoyable."

"El precio es demasiado elevado, me tocó pagar extra al llegar y con lo que pagué yo normalmente voy a decameron y 3 días"

"Lindas instalaciones, el personal de servicio amable pero no me gusta la parte all inclusive porque la calidad de la comida y las bebidas deja mucho que desear. Además no me parece que solo hayan 2 restaurantes con comida especial y si uno no alcanzó cupo no tiene derecho a entrar y finalmente todo eso se está pagando. Además si es all inclusive no entiendo porque las bebidas del mini refrigerador en la habitación si tendrían un costo adicional."

"Did not know there was no Air condition but the fan in the room worked just fine."

"Clean room, clean bathroom and excellent service."

"Cancelé una habitación, confirmé con el Hotel que estaba cancelada pero me cobraron dos, sólo debían cobrarme una. Favor revertir el cobro"

"Just 1 of the waiters had a preference to serve better the euro american custumers. When i asked for the same drink in a bottle he replied by saying no glass containers near the pool which is safer but them were getting glass bottles so he had no choice but to give the same sarvice but he wasn't happy.. so treating others better is wrong you as Guatemalan must respect people of all walks of life .paying customers deserve that."

"I liked the location closed to the lake and many restaurants. The installations of the hotel were clean and the staff was friendly and helpful. I recommend this hotel to anyone who is visiting Panajachel."

"Very nice. Great front desk staff "

"Excelente"

"Awesome"

"Was great to stay here. "

"Hotel was great located in a good spot close to everything. Staff friendly breakfast great. Only had a hot tub but a pool would have been nice"

"Cecilia was amazing"

"El mejor lugar para hospedarse en San Marcos la laguna , el personal super atento y la comida del restaurante es excelente , el único inconveniente es el ruido pero se entiende ya que es un problema de los hoteles de la zona"

"Excellente ubicacion del hotel y desde su terraza puedes observar las erupciones del Volcan de Fuego. El staff excelente , muy amables y atentos, nos ayudaron en todo momento. Ademas nos ayudaron agendar nuestro transporte hacia otros lugares turisticos. Se ofrecieron a cuidar de nuestro equipaje (aun cuando ya habia terminado la reservacion) mientras recorriamos otros lugares y asi evitamos llevarlo todo. Por supuesto que me hospedare ahi en mi proximo regreso!"

"Love the hotel, just the chat with concierge is a little slow."