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"Staff were excellent, friendly and you feel welcome. Clean rooms."

"no heated pools "

"Amazing stay! The resort exceeded our expectations in every way. The staff were incredibly friendly and the atmosphere was relaxing from the moment we arrived.” “One of the best all-inclusive experiences we’ve had. Everything was well organized and the service was outstanding.” Food & Drinks “The food was excellent with a huge variety of options. Every restaurant had fresh, flavorful dishes.” “Great selection of restaurants and bars. The cocktails were fantastic and always served with a smile.” The only perk - the pools where rather small compared to the nr of people in the hotel and the beach not really what you would expect from Cancun "

"Staff was friendly. Ro"

"We stayed at this all inclusive resort and I have to say that this resort was clean and very well maintained by the staff. What lacked was the food quality. We had high expectations our first night going into their Mexican restaurant because we were in Mexico, the food was terrible. The tortillas were stale, the avocado placed on top of the tacos had a brown layer due to it sitting out too long. The birria was over cooked and chewy. The buffet that they have available for breakfast and lunch was horrible as well. The only place In the resort that was decent was the steakhouse that’s only open during dinner. We were really disappointed in investing our money to an all inclusive with horrible food. We definitely won’t be staying here again. "

"We really enjoyed our stay here! The Expedia check-in process was very quick and organized. We enjoyed the wonderful pools and all of the daily activities and the poolside special lunch themes. We ate in all 3 of the restaurants and we liked Zai and Don Gus. We did not enjoy Marco Polo as much, the menu was limited and the portions were small. A big shout out to the great pool-side bartenders (Nelson+Alfredo)! The nightly planned entertainment was very good also. We had a small issue with our A/C being too cold but they came up and fixed it. After 9pm there is nowhere to go to get a light snack everything is closed. They should serve some small snacks in the lobby bar since it is open until midnight and people are drinking and socializing. Overall we had a great stay here and I would recommend this resort."

"I didn’t use the gym"

"Pros: The way the reception team greeted and received us is fantastic. Hotel staff and their Service is very good. Stay was pleasant, properly is cleanly maintained. Cons: There is no elevator from parking to lobby. Each time you and your family pull out the car, it’s punishment for all to climb narrow stairs from parking. UG parking was smoke filled and not properly ventilated, airiated. Restaurant service was pathetic and taste was not up to the mark"

"My first time walking into the hotel I was stunned by the beautiful of the space! Absolutely clean and minimal aesthetic is so refreshing. The complimentary is always love to experience - a lovely variety of breakfast items, snacks, cereals, drinks etc. The pool is quite nice as well, always kept clean and well maintained. The only thing was the housekeeping that disappointed me - I would be gone for hours from morning until late afternoon and I'd come back to my room and it was never cleaned no fresh towels, no changed sheets, nothing was done and I would see the cleaning ladies on my floor working on other rooms, I would purposely not put a sign on my door so that they could come in but never did. Maybe I was suppose to ask for it or leave my door open, which is good to know for future reference."