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"I stayed here some years ago and was very impressed, however it is very tired and dated now, they are doing some renovations in some areas. Definitely not worth the money at the moment."

"The room was big but not clean, the windows were very mouldy and bathroom doors very dirty. The breakfast was very poor in quality. It was the basic hotel breakfast, with the usual highly processes breads, cold dry bacon, and very dry / rubber looking eggs. I was honestly expecting a much better experience. The reception staff were wonderful, but the pool staff were clearly junior and very uninterested in helping customers. It took me 3 trips to be able to get all I needed to access the pool...

"Beautiful old hotel in an excellent location for the city centre! We stayed in the Surlingham junior suite and the room was big and so full of character we absolutely loved it! The staff were so friendly and helpful and we would totally recommend staying here!"

"The staff here from the moment we arrived were so friendly, welcoming and amazing. We thoroughly enjoyed everything about our stay!"

"Very handy for all shops and amenities, food good, staff very friendly room was very clean and bathroom superb. Sent from Audrey Cutler and Michael Kent "

"Stayed here many times always good "

"Very helpful staff, lovely food, pleased we made this choice"

"Everything was great!"

"Spa, room and staff all fantastic. We had a meal in the pub (Indian night) and was very disappointed, reminded me of a poor flavoured homemade meal, really not what i expected. Breakfast in the morning was great in every way. Would recommend, just not for the Indian. "

"Cannot fault anything about this hotel, easy check in, clean accommodation and well stocked bar"

"A very pet friendly hotel. The staff were very welcoming and helpful. The room (14) was large and accommodated us and our 2 border collies. There is a large car park at the rear. The food was excellent"

"the room was clean the staff very friendly courteous and helpful as it was our diamond wedding anniversary they went out of there way to make it enjoyable for us "

"Yes there were lots of shops. Staff were very friendly - were not aware of children staying "

"Lovely clean room and lovely food in the restaurant"

"Room very clean and comfortable, polite staff, good gym"

"Room was clean and comfortable. Had tea and coffees facility which is nice. Lovely touch of balloons and banner for birthday. Lovely hot shower. "