Find All-inclusive Hotel in Zippers

"We heard so much about Riu hotels and were so excited to try it out. We booked this trip to celebrate our ten year wedding anniversary and my husband's birthday. What a disappointment. When we arrived we didn't even receive a hello or a welcome or directions on where to go. We didn't receive a welcome drink. Our check in person was very rude and not accommodating at all. Our room was difficult to find and there was no luggage assistance. The room was dirty with stains on the curtains and walls. The website said that we could book a Riu wedding/vow renewal, we asked about it and the staff was very rude about it and basically said that they didn't offer weddings or vow renewals. So we didn't get to renew our vows for our 10 year wedding anniversary. However, I will say the hotel did provide us with a complimentary bottle of champagne. That was nice. The food wasn't the best. It was editable and with the buffet we found a lot of options but the a la cart restaurants were subpar. For a "party" resort, the parties were definitely lacking. The only party is at the adults only pool party. The entertainment was okay but it could've been better. The best shows were the Rock show and the Mexican day show. Saul and Pedro from Pacha Nightclub were absolutely AMAZING & super nice. Overall for my first experience at Riu it was very underwhelming and disappointing. Overall rating 2.3/5"

"Very friendly staff and beautiful pool"

"Todo super bien, el personal muy atento, la limpieza en general, la animación excelente, solo recomiendo poner cortinas blackout en las habitaciones para descansar más time, thx"

"Went on a baby moon with my partner and We had a great experience thanks to the concierge team, especially Adalberto and Miguel. Also, a big thank you to Max and Angel at the pool — all of them were fantastic and made our stay even more enjoyable. Highly recommend this place! The food was great, the property was very clean, and the views were absolutely beautiful. I will definitely be returning !"

"Everything is good "

"We booked a total of 4 suites to celebrate my bday but our request for suites closer to the beach were not considered. When checking in the check in clerk didn’t bother to even pretend that he was looking for options to our requests and told us right away that there was no availability, During our stay, we found out that the vacancy rate was over 20% and there was plenty of availability. The suites we got on the top level of the hotel had issues with lack of hot water and the hallways look unkept. We have been staying at this resort for over 20 years and never had this issue so it was an unpleasant surprise to be treated as if our requests were annoying and not important "

"Property is tired and needs a major renovation. "

"This resort exceeded my expectations! The customer service was exceptional, the spa was phenomenal, and the resort has beautifully well-kept grounds. I definitely recommend this resort! "

"Pool was great I used the spa very good "