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"Convenient, clean, friendly staff."

"Good service and great facilities"

"Angela upfront at the reception area was absolutely hands-down, caring, professional, and made me feel so incredibly welcome! Going through a difficult time with my mother, she understood and assisted me in every way possible. The room was excellent and felt safe having my car in their parking lot. It’s my preferred place to stay when in El Paso. "

"It's disappointing when you fill for a special request and they don't honor it.I have problem going up the stairs,I got the room but I had to go up the stairs."

"Clean Room, Water temperature for shower was not very hot. The room walls have very little noise insulation as I could hear everything, All Conversations and noise. The walk over to the casino was a little too much, if it could be connected somehow in the future that would be better. For that reason I didn’t stay too late in the casino. "

"The room was spacious restroom could have been better cleaned staff was great breakfast area was a bit dirty but over all it was a good experience "

"This hotel was not well maintained. I will give it high marks for location, nothing else. The staff at check in did not share about the welcome gift and was not friendly or professional. She was tending to her clothes at the front desk. The facility was dirty and no one made an effort to clean. The same snot rag on the floor of the elevator was the at check in and check out. The lobby bathroom was short on toilet paper and the outdoor space was full of smokers."

"Bathroom needed work as the hardware in tub/shower was terrible, mineralized and broken. Other then that everything was amazing and wonderful. "

"I have stayed at the Plaza Hotel in El Paso at least 3 times while driving cross country! It’s a 5-star experience every time. Staff are friendly and professional, and the facility is excellently maintained. The valet parking is fast and efficient. The hotel is close to I-10 so it helps to quickly get on and off I-10! I’ll definitely stay there again!"