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"Several staff members were unengaging and fairly curt. The car valet guys were nice but having to valet the car every time we used it was inconvenient and expensive. During our 4 night stay, the room was only serviced the third morning at my request because I had spilled coffee on the sheet the first night and they didn't service our room at all the next day. They only did it the second morning because I requested it. The first night I also found a long dark hair on one of the hand towels and placed it on the floor to be replaced but no one came the next day. Our coffee pods and sugar in the room were never replaced and the trash wasn't emptied, even on the one day we had service. The Kelly hotel is attractive but we're not likely to stay again, which is a shame since our son and DIL live in Birmingham and we visit often."

"This was a beautiful hotel and all I f the amenities were wonderful. My only complaint was the guest next to my room had dogs (barking constantly, even late into the night)."

"Very clean, comfortable rooms nice breakfast "

"No frills. Comfortable room and mattress. Adequate seating and clothes storage. Continental breakfast okay. No coffee in room but at dining area/lobby only."

"Reginald was just flat out awesome as a concierge 😎😎😎😎😎 So helpful with suggestions and ideas of activities to do. Beautiful facility with nice amenities. "

"Clean room. Nice staff"

"I was very disappointed in this hotel, although the breakfast was good The cleanliness of the room was unacceptable. I would suggest that you check your mattress in your sheets as you’re not sure what you are lying"

"Was absolutely awful and horrible condition elevators did not work, mechanical banging all night, long from the broken elevator"

"Bug in shower. Dirty baseboards. Bed is hard as a rock. No conditioner in shower. Only one washcloth for 3 people. Broken coffee maker. All remedies in about 15 minutes but aggravating none the less. Landline phone did not work so that is a safety issue in a hotel. Would not stay here again. "