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"Spacious and clean room. Check in was ok but bar and restaurant staff left a lot to be desired. No pay facility at bar. The roof top bar seemed to be just a balcony. Which was ok but not a rooftop bar as expected. Bar staff slow and left us standing there for some time although bar wasn’t busy. They got out order wrong and were so slow we couldn’t have the drinks we wanted. Breakfast was ok but there was nowhere for our group to sit and staff were unhelpful and told us to ‘sit outside or squeeze on that table’. The member of staff did tell us eventually that we could sit in another area ‘if thats enough room for you ‘. When asked to fill milk jug which was empty, member of staff said that wasn’t their job. Not really the responses to make you feel relaxed and catered for at this price bracket or star rating. Nice hotel, staff not great behaviour."

"The room was fine clean and tidy, a bit scruffy in places but not dirty. Water pressure in the shower was awful but apart from that it's fine"

"The room has no windows and the air con is not strong enough, so the room is boiling. "

"The hotel was ideal for our weekend attending the schools netball national finals. The bar staff were all so helpful and very friendly. The hotel is currently being refurbished so a little messy but I’m sure it’s going to benefit once completed."

"Had an incredibly comfortable and peaceful stay in a very pleasant well equipped room. Delicious bed, good shower and plenty of hot water. No noise from the street despite it being a busy central area near everything one could need. Foyer, bar and public areas were welcoming and stylish. Staff incredibly helpful. "

"Good location and staff very welcoming "

"Great spacious junior suite "

"Stayed here for a wedding as a family of four. Very nice room, a little bit on the expensive side but weighing up a taxi home 40 miles and breakfast it worked out about the same. Breakfast was very good. The drinks at the bar were a bit on the expensive side at £8 a pint but what can you do "

"Lovely hotel for Yorkshire wildlife park. It makes visiting much more enjoyable at a reasonable cost. Especially when travelling from some distance away. The staff are friendly and welcoming and nothing is too much trouble. The wild bistro do a great breakfast but could do with healthier options for dinner. Otherwise a perfect stay. "