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"New parking charge of £10 per day. Ants in bedroom, pool locker jammed and had to wait 25 mins to get clothes etc and asked for a towel to be told to use the hairdryer to warm myself. No plug in wash hand basin. Feel that hotel has been let to run down lately. Food expensive !!! "

"Nice property, location, rooms and food. Spa however wasn’t great due to pool being very cold and hot tub being out of order so we didn’t stay long in the spa"

"The staff was wonderful ! "

"First impression was the hotel looked very nice and upmarket Gym pool facilities was really Food was absolutely terrible haddock for a starter was uneditable due to over fried and dripping of grease Piri chicken burger was good but was really spicy and the chip were horrible tasting The room was looked good but there was a smell of damp One of the beds was broken and the other side of the smelled of what I can only describe as bad feet I tried talking to the guy at reception but made out he couldn’t understand me Very poor experience Room 136"

"When we checked in the member is staff was so friendly we got to our apartment and it was beautiful .. the location was outstanding and we had a best weekend staying at Kenmore Club"

"We asked for a cup of tea to go with the buffet & was told we couldn’t have one, We were told you can have the tea bags but can’t use the kettle that was sitting beside the teabags, we even offered to pay for the tea. very disappointed in the staffs reaction to the situation. We won’t be in a hurry to come back"

"We had to carry our heavy bags yo the third floor, which was very difficult. A working lift would have been beneficial. "