Chalets in Surrey

"I paid for an upgraded room with a bath. I didn’t get one. Reception staff painfully slow despite not being very busy. I asked the barman about room service and was told that the chef normally finishes at 9.30pm but because it was quiet he was letting him go early but as long as I ordered by 8.30pm I could get some food. I returned at 8.15pm and the barman said he’d already let the chef go. I was annoyed about this. "

"Arrived late so dinner was just finishing, able to order a coffee, or alcohol. But nothing else the coffee bar had space to sell other items like biscuits or cakes (Perhaps in the future). We wasnt told about a neurovirus outbreak the week before. A couple of guests mentioned it. Which explained why alot of cleaning was going on. Hence the 3 stars in parts of the review. Room was very nice and very clean. Spa again nice, but people allowed to lane swim outside the lane swim area, which was problamatic and 1 guest particularly unpleasant when he got in our way! Can't blame the hotel for his manners but he sbould be directed to the correct part of the pool. Breakfast, all staff very attentive, but let down by quality of products especially the sausages and bacon. Porridge however was excellent. Overall stay was pleasant and would stay again."

"Clean room for the price. Parking on the side road is free after 1pm. Bit outdated but hey it is Enfield if you had money you wouldn't be here."

"Whenever I book using expedia I almost always get the room that nobody wants, the one next to the high traffic door, the elevator, or the ice machine area. It seems to be a pattern and I suspect it is because I use the expedia app to do so because it is always mentioned when I check in. The staff will almost always say " booked with expedia?" We have a ok time there. Ate at the hotel, service was slow, could see the restaurant manager having a bit of chat to one of the servers, it was obvious not a good one. Food was not great and they over charged me for food I did not have. Manager got it fixed and also deleted the service charge. Used the shuttle to and from the Gatwick airport. Was seamless."

"This hotel was in a beautiful location with stunning grounds (which needed a bit of maintenance). the bar, reception, restaurant & seating areas within the main hotel were beautifully updated but I stayed in a room out the back in a separate wing and my patio door was broken and could not be locked so i had about 1/2 hours sleep - worrying about someone coming into my room. This whole block needs serious renovation. All in all though the room - even though it needed a complete update, the bed was comfortable and the linen on the bedding was lovely. Lovely meal in the restaurant & the breakfast was delicious"

"Good location, clean room, pillows are a little hard but that maybe my preference, use of the health centre and pool was included, nice perk. Would recommend "

"We had a great stay, the kids loved the pool, the staff were amazing Especially lucie at reception and Julie from The restaurant. These staff are an asset to the hotel Can’t wait to stay again"

"Excellent choices for breakfast, and Pat on duty in the restaurant was so hepful - nothing too much trouble. I have stayed at this hotel before, and hope to return again sometime."

"It was my third stay and Frimley Hall provided excellent experience as always. Great massages, helpful staff, serene surroundings. Would be great to see wider choice of wines and spirits in the bar - many wineries, breweries and cider producers in the area but nothing close to local at the bar."