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"Really recommend this hotel if you are in transit and need a place to stay by Heathrow. Wonderful warm and pleasant staff. Clean property and very comfortable room with good coffee and tea also!! Thank you for making my stay so comfortable during a stressful journey."

"Lovely Hotel, we keep coming back before our international trips."

"No super impressed but it was close to the airport so that was great, If you’re traveling in or out from Heathrow, you can access the hotel from inside the airport through a covered walkway. The customer service at the airport told me I had to walk to it outside but that was so inconvenient, so just find someone that’s competent lol"

"Great hotel for overnight stay befor flight. Lovely room with anazing runway view. Runway bar excellent too."

"The staff were fantastic here, couldnt be freindlier and more helpful, but the room was DIRTY! Mould in the bathroom, and generally in a terrible state of repair. The room smelt of urine and was incredibly small. Not reccomended at all. However, the staff at the front desk were very helpful and kind. "

"What a great experience at the Cumberland in London. The staff was exceptional. Helpful, knowledgeable and friendly. Great staff, great location"

"I have stayed here 5-6 times in the past. The room had recently been refurbished & everything was in good order. Breakfast is always good. I plan on staying here again next year. "

"We had a great stay, Room and breakfast was great!"

"This was my fourth stay at this hotel; I stay here for the good value and excellent location, as it’s near my favourite parks (Hyde and Holland) and a useful tube station. This stay was a little disappointing because the hotel is under constant construction. It was very disruptive throughout the day, especially as I’d hoped to work from my room during my 8-night stay. I was annoyed by this and the large, rowdy school group that arrived on my last night, partying next door and in the hallways of my (upgraded) room. The hotel itself was as it’s always been: a bit dated but comfortable enough. The service is hit or miss, depending on whom you’re talking with. I recommend staying here for the location and value, as long as you aren’t looking for luxury. It beats other affordable options by a mile. I love that there are bathtubs in all the rooms and the rooms are quite large for central London. M&S and Boots are at the doorstep, and there are tonnes of great restaurants, pubs, and cafes nearby, as well as shopping and parks/gardens. It’s very, very safe and pretty quiet, too."