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"Bar and breakfast was excellent. Staff was superb. Main criticism was the layout of the hotel. Got lost more than once entering the hotel and locating correct elevator to the lobby. "

"Room is clean and staffs are helpful"

"Highly recommend staying here if it’s within your budget! If you have the Hakone Freepass, then head to Gora and the hotel has a very convenient shuttle bus stop there that runs every 20 min. Upon arriving staff greeted us, took our luggage, and coordinated check in. After check in, staff immediately escorted us to the room with our stuff while telling us highlights of the property, such as where the onsens were and where breakfast was. The room itself was great. It’s nice and clean. They have yukatas in the room but you need to request for kids size. Obviously the best part is having your own personal tub on the balcony with hot spring water and cold water to adjust to your personal comfort. Shower pressure was good and they provide body wash, shampoo, conditioner, and 2 kinds of lotions. The beds were very comfy with plush pillows and a fluffy comforter. We personally prefer to sleep in a cold room and had control over the thermostat. Food wise we did the package with both dinner and breakfast buffet. Dinner buffet came with all you can drink with select beer, sake, sochu up"

"I had higher expectations but overall not bad. Beware this is a family resort so expect running screaming kids especially at dinner and breakfast."

"Very thoughtful with a gift for our anniversary Hotel close to the station and many stores around The room size is decent with a corner sofa for a relaxing rest"

"Convenient location near the JR station Breakfast good. Unused breakfast vouchers can be used to purchase other items sold in the restaurant. Pharmacy and convenient store just below the building Hot and cold water machines at each floor."

"If you are going to Hakone, you should stay, and stay at the Fujiya Hotel for at least two nights. This place is magical, and the staff are unbelievably attentive and kind. The onsen is the definition of relaxing and has amazing views. The massage and facial were amazing. The western breakfast was so good, and the dinner at the restaurants in the hotel is worth the price for the experience. Don’t miss your opportunity to stay here if you pass through Hakone!"

"We had an amazing stay and our only regret was that we only stayed one night. Our room was large, the beds comfortable and the bathroom new and efficient. The overall properties and amenities were well above what we had expected. Stay at least 2 nights and enjoy both a wonderful property and beautiful area. "

"Great location by the Sakuragicho Train Station and Yokohama Bay. Lots of eatery options. Check-in time lobby was crowded but check in went fast. Wish the hotel offered an iron for guest use. Overall Excellent Hotel and Hotel Staff."