Find Hotel with a Concierge in Santiago

"Very nice hotel. A few shortcomings: Much of The equipment in the gym is non-functional and the elliptical is broken and dangerous; We had a roach in our room; they do not regularly provide water —you have to ask for it; the bead only have sheets (no blankets) but there are comforters in the closets "

"The room was clean and comfortable, and the main receptionist we met during the day was very nice. The problem happened after we returned from exploring. The bathroom flooded due to very poor connections under the sink faucet. I understand that this was likely not something that could have been immediately fixed. The water was cut off, and we used our own towels to cover the wet floor. Unfortunately, no one offered to bring us replacement towels, and the night receptionist seemed more concerned about ending their shift than helping to remedy the situation. I did ask if another room was available, but I was told the hotel was fully booked. While I understand that limitations exist, some assistance or reassurance would have been appreciated rather than confusion and dismissive reactions."