Search Apartments in San Juan Capistrano

"Spacious hospitality is wonderful "

"Always a good stay "

"Best value for dollar I’ve encountered in a very very long time! Clean rooms, new broadloom and bathrooms and towels. Everything worked: sauna, hot tub, pool. Fresh fruit for breakfast. Friendly staff. Quick checkin. This is family owned and managed pride of hospitality! "

"Breakfast was great, the staff was great, however we did not get any room service for the three nights we were there"

"Having a refrigerator is very important to me in a hotel. I knew I was going to be getting in late after our day at Disneyland. I called ahead to let them know twice, just in case, and both phone calls, I made sure to ask that my room's refrigerator be checked that it was working well. Both times, they claimed me they would and it would be. I got there and put food in the fridge, planning for breakfast ahead of time. When we woke up in the morning, the refrigerator had not kept our food cold to a food safe temperature, and I don't really enjoy throwing up from food or taking a risk of that, so I had to throw it away. I let the front desk know, but I have not heard from management yet today, so I guess they don't really care that much. The really stupid thing is that our room was the closest one to the front office, so it would have been really easy for them to come check the fridge. Besides all of that, there isn't really enough parking for everybody, so you have to park far away from your room. The area seemed clean enough and maintained, but, I guess maintenance was all just for show, because our room air conditioner also did not work well, and I had to just settle for fan. It was so late and we were going to be leaving so early that I just didn't have time to hassle them about their malfunctioning equipment that they should already know about. "

"Everything was great!"

"First and most importantly, I did not feel safe in the room. The door latch was missing, and the door itself did not properly secure. I have both photos and video documenting this issue. Due to this, I was unable to rest and had to physically barricade the door using furniture (a chair and a nightstand) to feel any sense of security. Additionally, the room had a strong cigar smell despite being booked as a non-smoking room, which made the environment very uncomfortable. There were also multiple maintenance issues: The ice machine on my floor was not working The hot tub was out of service Staff informed me there was no maintenance personnel available overnight When I contacted the front desk regarding the broken door and safety concern, I was told I would have to wait until 6:00 AM for assistance. This response was unacceptable given the seriousness of the issue. To make matters worse, there was a high-speed police chase that ended directly in front of the hotel during the night. Given that my room was not secure, this situation significantly increased my fear and anxiety and prevented me from sleeping at all."

"Amazing visit! Staff is very professional. "

"No ocean view, however staff is friendly!"